Ivory Craft
Boerne,TX
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
19
19
years of professional experience
Work History
CSR/ Commercial Coordinator/ Back-Up Dispatcher
American Leak Detection
03.2023 - Current
- Intake customers as they call in and provide quotes
- Handle all commercial quotes
- Editing and reviewing technician reports (anywhere from 5 to 13 techs with multiple reports daily)
- Service Titan, FieldEdge, and SalesForce software use
- Provide an accurate description and understanding of what type of testing the costumer would need.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Insured deposits were taken and confirming the schedule for the next day.
- Assist in the intake of insurance clients
- Assist any other CSR that was behind in their work flow
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Various
Flagstop Ent INC
11.2005 - 01.2022
- Worked up from Cafe cashier - Store Cashier - Office Manager
- Knowledge of the business at multiple levels
- Fill in where needed when staff was short handed
- Handled daily deposits of up to 13k
- Fluent in Microsoft Suite programs and Proficient in the use of Quickbooks software.
- Created several templates in order to keep track of inventory and created advertisements
- Daily paperwork and register balancing
- Countless hours in customer service and working within a team to accomplish goals.
Education
Medical Assistant Certificate - Medical
Sanford Brown
San Antonio, TX06-2013
High School Diploma -
Boerne High School
Boerne, TX06-2008
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Schedule Management
- Route Planning
- Work Order Management
- Service Titan Software
- SaleForce Software
- Fieldedge Software
- Training new hires
- Driver communication
Timeline
CSR/ Commercial Coordinator/ Back-Up Dispatcher
American Leak Detection
03.2023 - Current
Various
Flagstop Ent INC
11.2005 - 01.2022
Medical Assistant Certificate - Medical
Sanford Brown
High School Diploma -
Boerne High School
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