Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivory Davis

Henderson,Nevada

Summary

Dynamic and detail-oriented professional with extensive experience at Rio Hotel and Casino, excelling in health and safety compliance and customer service. Proven ability to enhance guest satisfaction through effective multitasking and relationship building, while maintaining high standards of cleanliness and organization. Committed to teamwork and continuous improvement in fast-paced environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Housekeeping Room Attendant

Rio Hotel and Casino
11.2023 - 05.2024
  • Cleaned and sanitized guest rooms to ensure compliance with health and safety standards.
  • Organized housekeeping supplies and equipment for efficient daily operations.
  • Responded promptly to guest requests, enhancing overall satisfaction and comfort.
  • Inspected rooms for maintenance issues, reporting concerns to management for timely resolution.
  • Provided exceptional service while maintaining a positive and professional demeanor at all times.
  • Adapted quickly to changing priorities in a fast-paced hotel environment, demonstrating flexibility and commitment.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.

Sales Associate

Macys Fullfillment Center
10.2023 - 02.2024
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Processed transactions accurately using point-of-sale systems to maintain operational efficiency.
  • Maintained organized product displays to attract customer interest and facilitate sales.
  • Collaborated with team members to ensure inventory levels met demand and minimized stockouts.
  • Educated customers about promotions and loyalty programs to drive engagement and repeat business.
  • Handled returns and exchanges promptly, ensuring customer satisfaction and retention efforts were upheld.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Housekeeping Room Attendant

Good Works
03.2023 - 10.2023
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Responded to requests from patrons for linens and toiletries.
  • Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.

Housekeeping Room Attendant

Plaza Hotel And Casino
01.2022 - 09.2023
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Collaborated with team members to maintain cleanliness in public areas of the hotel.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.

Sales Associate

Macys Department Store
10.2022 - 03.2023
  • Participated in training sessions to develop product knowledge and sales techniques for improved performance.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Administrative Assistant

Gathering Place
11.2019 - 02.2020
  • Coordinated office operations, ensuring efficient workflow and effective communication among team members.
  • Managed scheduling and calendar appointments for executives, optimizing time management and prioritization of tasks.
  • Developed and maintained filing systems, enhancing document retrieval processes and information organization.
  • Assisted in preparing reports and presentations, ensuring accuracy and adherence to deadlines for key stakeholders.
  • Handled correspondence with clients and vendors, maintaining professional relationships through effective communication strategies.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.

Traffic Control Technician

Masters Of Barricades
09.2016 - 10.2019
  • Coordinated traffic control measures to ensure safety in work zones.
  • Monitored and directed vehicular and pedestrian flow around construction sites.
  • Implemented signage and barrier placement according to safety regulations.
  • Trained new technicians on traffic control protocols and equipment usage.
  • Collaborated with law enforcement and contractors for seamless operations.
  • Collaborated with engineers to develop effective solutions for complex traffic issues, resulting in improved road conditions.
  • Reduced accident rates by designing and installing appropriate signage, pavement markings, and other traffic control measures.
  • Participated in professional development opportunities such as conferences or workshops to stay current on industry trends and best practices in the field of traffic control technology.
  • Assisted in the planning and implementation of major construction projects, ensuring minimal disruption to traffic flow during operations.
  • Played a key role in special events requiring additional traffic management support, such as parades or sporting events, ensuring public safety and smooth traffic flow.
  • Trained new team members on proper installation techniques, leading to more efficient work processes and reduced errors.
  • Communicated with team members using hand signals and radios.
  • Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
  • Trained new traffic controllers to properly use traffic control devices and apply best practices.

Education

GED -

Clark County School District
Las Vegas, NV

Skills

  • Chemical safety knowledge
  • Health and safety
  • Maintenance reporting
  • Hospitality standards knowledge
  • Restocking supplies
  • Multitasking and prioritizing
  • Time management
  • Team support and collaboration
  • Health and safety compliance
  • Work planning and organization
  • Multitasking
  • Professional and courteous
  • Relationship building
  • Customer inquiry and response

Timeline

Housekeeping Room Attendant

Rio Hotel and Casino
11.2023 - 05.2024

Sales Associate

Macys Fullfillment Center
10.2023 - 02.2024

Housekeeping Room Attendant

Good Works
03.2023 - 10.2023

Sales Associate

Macys Department Store
10.2022 - 03.2023

Housekeeping Room Attendant

Plaza Hotel And Casino
01.2022 - 09.2023

Administrative Assistant

Gathering Place
11.2019 - 02.2020

Traffic Control Technician

Masters Of Barricades
09.2016 - 10.2019

GED -

Clark County School District

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