Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Ivory Gonzales

San Antonio,TX

Summary

Highly organized Credit Card Specialist offers excellent interpersonal communication skills and attention to detail. Uses problem-solving skills and multi-tasking while demonstrating a high level of accuracy. Knowledgeable in compliance and related regulations enabling superior results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CREDIT CARD SPECIALIST

JP MORGAN
12.2022 - 10.2023
  • EXTENDED TRAINING CERTIFICATION
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Built strong relationships with customers to increase retention and loyalty.
  • Recommended products and services to meet customers' credit card and banking needs.
  • Fielded 100 + incoming customer calls to deliver high-quality solutions.
  • Evaluated customer creditworthiness and financial statements to determine credit limits.
  • Implemented credit card account maintenance procedures to determine the accuracy of customer information and compliance with federal regulations.
  • Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
  • Investigated and resolved customer disputes related to credit decisions.
  • Made decisions and recommendations about extending lines of credit.
  • Negotiated payment plans and loan terms with delinquent customers.

Cashier

H-E-B
08.2018 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

WAREHOUSE ORDER SELECTOR

HEB
08.2020 - 12.2020
  • Wrapped pallets in shrink wrap prior to loading.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Collaborated with team members to complete timely orders and avoid delays.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Maintained tidy and organized warehouse environment to comply with cleanliness standards.
  • Checked inventory and selected products from specific locations based upon availability.
  • Safely and securely loaded items to prevent damage during transport.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Transported merchandise pallets to move in warehouse.
  • Supervised and trained new staff in performing census.

Food Preparation Worker

Bill Miller's BBQ
06.2018 - 06.2019
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Packaged and stored food products following proper handling and preservation methods.
  • Supported kitchen team by being responsive and pitching in to complete tasks.
  • Organized and re-stocked various stations and self-service items.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Education

CHAMPIONS OF REAL ESTATE
07.2021

HIGH SCHOOL DIPLOMA -

KAREN WAGNER HIGH SCHOOL
06.2018

Skills

  • Credit Adjustments
  • Credit Decisions
  • Proficient in Microsoft Excel, DOCS, C3 Assistant
  • Oral and Written Communications
  • High Risk Account Reviews
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Information Verification
  • Credit Risk
  • Team Management

References

Nathan Smith, 210-833-2279- Supervisor HEB

Thomas Gonzales, 210-782-6548- Trainer Chase

Anahi Severson, 210-774-7750- HEB


Certification

  • Extended Training -30 to 40 minutes everyday

Timeline

CREDIT CARD SPECIALIST

JP MORGAN
12.2022 - 10.2023

WAREHOUSE ORDER SELECTOR

HEB
08.2020 - 12.2020

Cashier

H-E-B
08.2018 - 12.2022

Food Preparation Worker

Bill Miller's BBQ
06.2018 - 06.2019

CHAMPIONS OF REAL ESTATE

HIGH SCHOOL DIPLOMA -

KAREN WAGNER HIGH SCHOOL

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