Ivory Harris
Grand Prairie,TX
Summary
Professional in patient access with strong focus on team collaboration and achieving results. Skilled in patient registration, insurance verification, and handling sensitive information with confidentiality. Known for flexibility in adapting to changing needs and relying on strong communication and problem-solving abilities. Prepared to make significant impact in ensuring seamless patient access and satisfaction.
Overview
23
23
years of professional experience
Work History
Patient Access Specialist II
Cook Children's
01.2020 - Current
- Coordinated scheduling of appointments, optimizing clinic workflows and resource allocation.
- Implemented training programs for new staff on patient access protocols and systems.
- Mentored junior staff on best practices in patient engagement and support strategies.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Collected and validated patient demographics and insurance information.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
Notary Public
State of Texas
07.2019 - 01.2024
- NOTARY, State of Texas jurisdiction
- As a, my duty is to take sworn testimony (disposition), and verify or verify official documents to prevent fraud.
Asset Protection Manager
Wal-Mart
05.2018 - 01.2020
- Developed and implemented loss prevention strategies to reduce theft incidents.
- Trained and mentored security personnel on safety protocols and emergency response procedures.
- Collaborated with law enforcement to investigate theft cases and enhance community relations.
- Conducted regular audits of security systems to ensure optimal functionality and compliance.
- Oversaw inventory management practices to minimize loss during stock replenishment processes.
- Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
- Improved inventory accuracy by overseeing regular cycle counts and addressing discrepancies in a timely manner.
- Reduced instances of theft by conducting regular audits, monitoring surveillance systems, and training staff on best practices.
Asset Protection Associate
Wal-Mart
03.2016 - 05.2018
- Monitored surveillance systems to detect and respond to theft incidents.
- Conducted internal audits to ensure compliance with company policies and procedures.
- Collaborated with law enforcement on investigations related to asset protection concerns.
- Analyzed data trends to identify potential vulnerabilities in asset protection practices.
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
Accounting Associate
Wal-Mart
04.2013 - 05.2014
- Processed invoices and reconciled accounts to ensure accuracy and timely payments.
- Assisted in month-end closing procedures, maintaining compliance with financial regulations.
- Analyzed discrepancies in financial records, coordinating with relevant departments for resolution.
- Implemented process improvements that enhanced workflow and reduced errors in transaction handling.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.
- Addressed and resolved complex and unexpected variances.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Prevented potential fraud by implementing effective internal controls and regularly reviewing transactional data for unusual activity or inconsistencies.
Cashier/ Deli Associate
Wal-Mart
01.2003 - 04.2013
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and customer satisfaction.
- Maintained clean and organized checkout area, promoting a welcoming environment for shoppers.
- Monitored checkout lines during peak hours, adjusting staffing levels to reduce wait times and improve service efficiency.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Improved efficiency, organized checkout area for optimal workflow.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Trained new staff on deli procedures, safety protocols, and customer interaction techniques.
- Implemented process improvements that enhanced efficiency in food preparation and service delivery.
- Developed promotional displays for featured products, increasing customer engagement and sales volume.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Associate of Applied Science - Business Administration Management
Tarrant County College
Fort Worth, TX05-2025
Paralegal Certificate - Lawyer's Assistant
Lawyer's Assistant School of Dallas
Dallas, TX08.2013
Diploma -
Justin Ford Kimball High School
Dallas, TX05.2003
Skills
- Front desk operations
- Appointment scheduling
- HIPAA compliance
- Communicating to patients and families
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Task delegation
- Shift scheduling
- Performance evaluations
- Inventory control
- Integrity and trustworthiness
- Incident reporting
- Inventory management
Timeline
Patient Access Specialist II
Cook Children's
01.2020 - Current
Notary Public
State of Texas
07.2019 - 01.2024
Asset Protection Manager
Wal-Mart
05.2018 - 01.2020
Asset Protection Associate
Wal-Mart
03.2016 - 05.2018
Accounting Associate
Wal-Mart
04.2013 - 05.2014
Cashier/ Deli Associate
Wal-Mart
01.2003 - 04.2013
Associate of Applied Science - Business Administration Management
Tarrant County College
Paralegal Certificate - Lawyer's Assistant
Lawyer's Assistant School of Dallas
Diploma -
Justin Ford Kimball High School