Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

Ivory Johnson

Braddock

Summary

Seeking a dynamic full-time position that utilizes my skills for the productivity of your company

Overview

17
17
years of professional experience
1
1
Certification

Work History

Relationship Banker

First National Bank Of Pennsylvania
08.2024 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.

ERS Dispatcher

AAA Auto Club Enterprises
11.2021 - 07.2024
  • Inbound calls
  • Working independently
  • Customer relations
  • Providing eta's to members
  • Effective communication
  • Show members compassion that are in emergency situations
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Home Health Aide

Excel Home Care
11.2019 - 11.2021
  • Help prepare meals
  • Light Housekeeping
  • Help client with meds
  • Takes clients to run errands
  • Show attentiveness
  • Show compassion
  • Help with bathing if applicable
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.

Senior Banker

First Commonwealth Bank
07.2019 - 09.2021
  • Meet Sales quota
  • Maintain professionalism
  • Maintain a cash drawer
  • Resolving customer conflict
  • Being able to multi task on different projects
  • Knowledge of different lending products
  • Has NMLS (Nationwide Multistate Licensing System)
  • Sells home equity loans and lines of credit
  • (bulk of what my position required)

Manager

06.2016 - 07.2019
  • Duties include but not limited to: Manage the whole financial institution
  • Handle customer complaints, manage cash orders and deliveries, maintain inventory, provide exemplary
  • Customer service, cash various checks, sell prepaid debit cards, meet sales quota and a list of other duties and responsibilities

Coordinator

Express Employment Professionals
07.2015 - 02.2016
  • Customer Service based jobs, resolving customer/associate conflict, multitasking, able to handle a multiple phone line system, schedule appts, knowledge of the business, responsible for the front end of most office requests, handled payroll

Desk/Receptionist

02.2015 - 07.2015
  • Answer phone calls, Customer confidentiality in compliance with HIPPA, Maintain a neat work space
  • Check in patients, Try and resolve customer conflict, Schedule appts, Know optical terminology

Teller

Citizens
06.2012 - 02.2014
  • Customer relations, opened up various accounts, maintained and balanced my drawer at the end of each shift, executed monthly quota for sales, handled different forms of currency, maintained customer confidentiality, and computer knowledge

Sales

JcPenney
12.2011 - 06.2012
  • Associate Customer Relations, opened up credit accounts, maintained and balanced my drawer at the end of each shift, responsible for re-ticketing and retagging merchandise, also maintaining a clean work area

Teller

Parkvale Bank
04.2010 - 04.2011
  • Customer relations, opened up various accounts, maintained and balanced my drawer at the end of each shift, executed monthly quota for sales, handled different forms of currency, maintained customer confidentiality, and computer knowledge

Customer Service Representative

Dial America
09.2008 - 07.2009
  • Activated credit cards, handled international utilities service calls for residential services, direct sales of financial services, maintained accurate client records, maintained professional phone and sales etiquette, and read scripted sales pitch

Education

High school diploma -

Wilkinsburg High School
04.2010

Skills

  • Direct Sales
  • Financial Services
  • Banking
  • Loan Officer Experience
  • Loan Origination
  • Fair Housing Regulations
  • Microsoft Excel
  • Leadership
  • Management
  • Patient care
  • Caregiving
  • Customer service
  • Front desk
  • Accounts payable
  • Cash handling
  • Commercial driving
  • Moving
  • Loan processing
  • Cash register
  • Communication skills
  • Microsoft Office
  • Supervising experience
  • Clerical experience
  • Driving
  • Office experience
  • Microsoft Powerpoint
  • Microsoft Word
  • Computer skills
  • Payroll
  • Microsoft Outlook
  • Data entry
  • Typing
  • Relationship building and management
  • Customer Service-oriented
  • Sales expertise

Certification

Driver's License

Additional Information

Excellent customer service, Cash Handling, Effective communications, Accuracy and Attention to detail, Team Player, Time Management, Great computer skills

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Relationship Banker

First National Bank Of Pennsylvania
08.2024 - Current

ERS Dispatcher

AAA Auto Club Enterprises
11.2021 - 07.2024

Home Health Aide

Excel Home Care
11.2019 - 11.2021

Senior Banker

First Commonwealth Bank
07.2019 - 09.2021

Manager

06.2016 - 07.2019

Coordinator

Express Employment Professionals
07.2015 - 02.2016

Desk/Receptionist

02.2015 - 07.2015

Teller

Citizens
06.2012 - 02.2014

Sales

JcPenney
12.2011 - 06.2012

Teller

Parkvale Bank
04.2010 - 04.2011

Customer Service Representative

Dial America
09.2008 - 07.2009

High school diploma -

Wilkinsburg High School

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Ivory Johnson