Ivory Kellogg
Pasadena,CA
Summary
Sales and Customer Service Professional with 4+ years of experience in pitching products, managing client relationships, and driving sales. Proven track record in identifying and targeting sales opportunities, enhancing customer satisfaction, and supporting operational excellence.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
The Groundlings Theater
07.2021 - Current
- Fielded telephone calls, processed registration payments, and managed the theater system, Tessitura.
- Worked the box office, issued tickets, and maintained the Groundlings school email.
- Greeted and directed students, performed word processing and data entry, and prepped and ran shows.
- Coordinated festivals and fundraisers, working closely with teachers and staff on various projects.
Purchasing Manager
Peltier Interiors (Design Firm)
03.2020 - 06.2024
- Ordered and tracked products, coordinated events, and managed cross-calendar scheduling for clients and the design team.
- Consistently utilized retail math to optimize inventory levels.
- Merchandised shop windows to highlight market trends and drive revenue, leading to a 15% increase in foot traffic.
- Monitored inventory levels and analyzed monthly.
- Facilitated vendor relationships, pulled weekly and monthly WIP reports.
- Priced items and listed them in the inventory system's Studio Webware and Netsuite.
- Oversaw installations and project flow through daily team communication.
- Ran office operations, engaged with clients on project status, and handled bookkeeping and financial processes, ensuring timely financial reporting.
Showroom Manager
Lightopia (Luxury Lighting)
04.2018 - 03.2020
- Assisted customers in purchasing high-end retail lighting, tracked orders, and RMAs.
- Updated monthly visual displays.
- Analyzed sales data to make informed decisions about store displays.
- Maintained positive vendor relationships and oversaw warehouse practices.
- Collaborated with the sales team to coordinate monthly sales reports.
- Managed showroom operations, including opening, closing, and leading the sales team.
E-Commerce Customer Service Representative
QALO (Outdoor Lifestyle Brand)
01.2016 - 03.2018
- Responded to high-volume emails and heavy phone calls in a timely and professional manner, maintaining a 95% response rate.
- Took chats and responded to tickets in an authentic, kind tone, improving customer loyalty.
- Entered data into spreadsheets using Excel, streamlining data management processes.
- Navigated and empathetically spoke with upset clients, resolving issues.
- Participated as an enthusiastic team player in the company's culture, contributing to a positive work environment.
Education
B.A. in Psychology -
Arizona State University Online
Diploma -
Marina High School
Skills
- Project Management
- Technical Proficiency
- Tessitura
- Asana
- Excel
- Google Office
- Outlook
- Narvar
- Shopify
- Netsuite
- Mac
- Microsoft Office
- Google Docs
- Slack
- Zoom
- Zendesk
- Communication
- Vendor Relationship Management
- Trend Analysis
- Purchase Order Management
Timeline
Administrative Assistant
The Groundlings Theater
07.2021 - Current
Purchasing Manager
Peltier Interiors (Design Firm)
03.2020 - 06.2024
Showroom Manager
Lightopia (Luxury Lighting)
04.2018 - 03.2020
E-Commerce Customer Service Representative
QALO (Outdoor Lifestyle Brand)
01.2016 - 03.2018
B.A. in Psychology -
Arizona State University Online
Diploma -
Marina High School
Similar Profiles
Twyla HuntTwyla Hunt
Intern at The Groundlings TheaterIntern at The Groundlings Theater
Aaron HectorAaron Hector
Writer at Groundlings TheatreWriter at Groundlings Theatre
Carina MetzCarina Metz
Assistant Wig Supervisor at Ma-Yi Theater Company/The Public TheaterAssistant Wig Supervisor at Ma-Yi Theater Company/The Public Theater
Kimin HanKimin Han
Medical Assistant at Pasadena OrthopedicsMedical Assistant at Pasadena Orthopedics