Summary
Overview
Work History
Education
Skills
Timeline
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Ivory Lucente

Red Springs,NC

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Adept at working effectively unsupervised and quickly mastering new skills. Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

CLERK

ShopRite
01.2018 - 08.2018
  • Answered questions and inquiries per shift regarding products, prices and availability
  • Operated cash registers, scanners and computers to itemize and total customer purchases
  • Greeted customers promptly and responded to questions
  • Welcomed customers, offering assistance to help find store items
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer
  • Assisted customers by providing information and resolving complaints
  • Offered customers carry-out service at completion of transaction.
  • Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
  • Handled customer inquiries promptly and professionally, fostering positive relationships and repeat business.

CUSTOMER SERVICE REPRESENTATIVE

Circle K
05.2012 - 12.2017
  • Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Boosted sales through effective merchandising and product placement on store shelves.
  • Maintained a clean and organized store environment for an improved shopping experience.
  • Conducted accurate cash handling and managed register transactions, ensuring balanced drawers at the end of each shift.
  • Collaborated with team members to ensure smooth operations during busy periods and high-traffic hours.
  • Ensured timely stocking of shelves, coolers, and displays for optimal product availability to customers.
  • Assisted customers with locating products, answering questions, and recommending items based on their needs.

CASHIER

Burlington Coat Factory
03.2010 - 03.2012
  • Increased customer satisfaction by providing exceptional service and assistance with clothing selections.
  • Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
  • Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
  • Collaborated with team members to achieve monthly sales targets and maintain high levels of performance.
  • Processed customer transactions accurately, ensuring a seamless checkout experience while promoting loyalty programs and upcoming promotions.
  • Handled customer inquiries and concerns professionally, providing prompt resolutions to ensure continued patronage.
  • Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
  • Supported loss prevention efforts by monitoring the sales floor for suspicious activity and adhering to proper security protocols during cash handling tasks.

FOOD PREPARATION WORKER

Flying Foods Group
08.2007 - 08.2008
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
  • Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.

Education

High School Diploma -

West Side High School
Newark, NJ
06.2007

Skills

  • Cash Handling
  • Payment Processing
  • Conflict resolution
  • Attention to detail
  • Reliability
  • Honest and Dependable
  • Detail-Oriented
  • Quality Control
  • Teamwork and Collaboration
  • Administrative Support
  • Strong Work Ethic
  • Interactive Communication Skills
  • Personal Shopper

Timeline

CLERK

ShopRite
01.2018 - 08.2018

CUSTOMER SERVICE REPRESENTATIVE

Circle K
05.2012 - 12.2017

CASHIER

Burlington Coat Factory
03.2010 - 03.2012

FOOD PREPARATION WORKER

Flying Foods Group
08.2007 - 08.2008

High School Diploma -

West Side High School

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Ivory Lucente