Ivory Tamez
Rowlett,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Entertainment Properties Group
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
Retail Sales Associate
Uptown Cheapskate
06.2022 - 09.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Managed cash register after end of shift to balance and record accurate transactions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Sachse High School
Sachse, TX06.2023
Skills
- Ordering Procedures
- Utensil Cleaning
- Sales Expertise
- Operational Efficiency and Safety
- Menu Item Recommendation
- Hospitality Service Expertise
- Guest Seating
- Adaptable and Flexible
- Special Requests and Substitutions
- Greeting and Seating Guests
- Ability to Lift 30 Pounds
- Warm and Friendly
- Cash Register Operations
Certification
Texas Food Handlers
Texas Beverage Alcohol Commision
Timeline
Server
Entertainment Properties Group
05.2023 - Current
Retail Sales Associate
Uptown Cheapskate
06.2022 - 09.2022
High School Diploma -
Sachse High School
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