IVORY MCKOIN

• In my current role as a small business owner, I am solely responsible for the business website information, advertising, hosting gatherings, producing and marketing photos of clothing, and providing excellent customer service.
• Utilizes the account management process to identify key customers and to develop specific action plans.
• Creating business plans, arranging financing, hiring staff, reviewing sales, developing marketing strategies, overseeing daily activities, and identifying business opportunities.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Set pricing structures according to market analytics and emerging trends.
• Analyzed market trends to identify new business opportunities.
• Oversaw budgeting and financial management.
• Analyzed industry trends to develop competitive strategies.
• Managed daily operations of business, including hiring and training staff.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Monitored progress by establishing plans, budgets and measuring results.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Ensured compliance with applicable laws and regulations related to business operations.
• Ensured compliance with local, state, and federal regulations.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Researched potential partners in order to expand services offered.
• Created marketing campaigns to attract new customers.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Updated and maintained databases with current information.

(Due to family's needs and request I returned for a second time to assist this client)

• Collaborated with healthcare teams to provide holistic patient care.
• Helped patient accomplish treatment plan and accept therapeutic devices by administering manual exercises.
• Ensured all equipment was functioning properly before use.
• Assessed patient's strength capabilities prior to beginning treatment plan.
• Assisted patients with removing clothing and supportive devices before appointments.
• Recorded detailed prognosis, treatment, responses, and progress notes in patient charts.
• Instructed patients on proper use of equipment and safety measures for home exercise programs.
• Protected confidential documents to prevent unauthorized access.
• Ensured compliance with all healthcare regulations and standards during therapy sessions.
• Administered therapy treatments to patients using hands or therapeutic devices.
• Designed home exercise programs to support continuation of therapeutic plan.
• Took calls and scheduled appointments for patients.
• Educated patients and families on exercises and home care techniques for continued care.
• Maintained patient confidentiality in accordance with HIPAA guidelines.

• Balance accounts while maintaining monthly statements, and generating bill payments.
• Communications, attentive listening, and organization skills are critical when maintaining a safe, productive environment.
• Cleaned and sterilized scissors, combs and clippers in alignment with safety and sanitation standards.
• Operated cash registers to receive payments from patrons.
• Provided hair cutting, shaving, and styling services to male customers according to their individual preferences.
• Assisted other team members in achieving daily goals.
• Maintained business compliance with government regulations covering industry and licenses.
• Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
• Maximized profits and sustained operations through implementation of new sales strategies and marketing promotions.
• Updated appointment calendar and set shift schedules.
• Handled incoming phone calls and scheduled appointments.
• Kept records of customer visits including treatments performed, products used, payment received.
• Responded to customer inquiries by phone, email, and in person.

• Collaborated with healthcare teams to provide holistic patient care.
• Helped patient accomplish treatment plan and accept therapeutic devices by administering manual exercises.
• Ensured all equipment was functioning properly before use.
• Assessed patient's strength capabilities prior to beginning treatment plan.
• Assisted patients with removing clothing and supportive devices before appointments.
• Recorded detailed prognosis, treatment, responses, and progress notes in patient charts.
• Instructed patients on proper use of equipment and safety measures for home exercise programs.
• Protected confidential documents to prevent unauthorized access.
• Ensured compliance with all healthcare regulations and standards during therapy sessions.
• Administered therapy treatments to patients using hands or therapeutic devices.
• Designed home exercise programs to support continuation of therapeutic plan.
• Took calls and scheduled appointments for patients.
• Educated patients and families on exercises and home care techniques for continued care.
• Maintained patient confidentiality in accordance with HIPAA guidelines.

• Recruiting, training, supervising, and appraising staff.
• Managing budgets.
• Maintaining statistical and financial records.
• Dealing with customer queries and complaints.
• Overseeing pricing and stock control.
• Maximizing profitability and setting meetings.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Monitored staff performance and addressed issues.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Negotiated contracts with vendors to secure favorable terms and pricing.
• Provided leadership during times of organizational change or crisis situations.
• Negotiated contracts and agreements with vendors and suppliers to reduce costs.

• Resolve assembly problems by meeting specifications, or notifying the supervisor to obtain additional resources.
• Maintain a safe and clean working environment, complying with procedures.
• Completed accurate assembly work by positioning and aligning components.
• Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
• Follow established assembly methods and procedures to ensure product quality standards are met.
• Collaborated with a team to meet or exceed production targets.
• Packed finished products for shipment and prepared them according to shipping specifications.
• Assembled and completed products according to production schedules.
• Identify problems that may affect product quality and take corrective action when required.