Ivory Mitchell
CIncinnati,OH
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
13
13
years of professional experience
1
1
Certification
Work History
School Bus Driver
Mason City School District
07.2023 - Current
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Drove bus along assigned route, picking up students.
- Communicated information to parents to promote good communication and transparency.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
Caregiver, Special Needs
Tender Touch 513 LLC
01.2020 - Current
- Prepared meals and snacks and fed clients.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Improved clients'' communication skills through tailored speech therapy exercises and activities.
- Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accomplished multiple tasks within established timeframes.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
Office Manager
All American Bail Bonds
10.2013 - 05.2019
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Assistant Operations Director
Concentra Urgent Care
09.2011 - 10.2013
- Played a pivotal role in driving organizational change by identifying areas for improvement and leading efforts to implement necessary adjustments.
- Improved customer satisfaction rates by addressing concerns promptly and implementing systemic solutions when appropriate.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Associate of Applied Science - Healthcare Administration
Brown Mackie
Atlanta, GA05-2012
Skills
- Customer Service
- Office Administration
- Excellent multi-tasking ability
- Clear oral/written communication
- Customer Relations
- Billing
- Scheduling and calendar management
- Administrative Support
- Scheduling Coordination
- Policy Implementation
- Project Management
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Life and Health Insurance License - Ohio Department of Insurance.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association or American Red Cross.
- First Aid Certification - American Red Cross or St John Ambulance.
- Guidance on Being an Effective Service Coordinator-Council on Social Work Education.
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
Timeline
School Bus Driver
Mason City School District
07.2023 - Current
Caregiver, Special Needs
Tender Touch 513 LLC
01.2020 - Current
Office Manager
All American Bail Bonds
10.2013 - 05.2019
Assistant Operations Director
Concentra Urgent Care
09.2011 - 10.2013
- Life and Health Insurance License - Ohio Department of Insurance.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association or American Red Cross.
- First Aid Certification - American Red Cross or St John Ambulance.
- Guidance on Being an Effective Service Coordinator-Council on Social Work Education.
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
Associate of Applied Science - Healthcare Administration
Brown Mackie
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