Ivory Myers
Myrtle Beach,SC
Summary
Seeking Customer Service role with 10 years of experience in client-facing positions. Expertise in office administration, retail service, and hotel guest relations. Skilled in multitasking, communication, and problem-solving, ensuring high-quality customer service.
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
Alorica
Remote, SC
02.2025 - Current
- Managed high-volume calls while maintaining professionalism and empathy.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Provided accurate, valid, and complete information to customers.
- Assisted customers with inquiries and provided accurate information on products.
- Resolved customer issues through effective communication and problem-solving skills.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Delivered customer support to high call load each shift.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Processed customer account changes with proprietary software.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Prepared customer reports by gathering data collected during customer interactions.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Identified opportunities to upsell additional services when appropriate.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Office Administrator/Receptionist
George Sink, PA Injury Lawyers
Myrtle Beach, South Carolina
08.2019 - 06.2024
- Managed daily administrative operations, ensuring compliance with legal procedures and maintaining client confidentiality
- Streamlined communication channels between attorneys and clients, improving case management efficiency
Deli Associate
Publix Super Market at Forest Square
Myrtle Beach, South Carolina
08.2016 - 01.2020
- Provided exceptional customer service, efficiently handling deli counter operations including order fulfillment and product recommendations
- Maintained high standards of food safety and cleanliness, contributing to the store's reputation for quality
Cashier/Deli Associate
Walmart Neighborhood Market
Myrtle Beach, South Carolina
04.2015 - 08.2016
- Processed an average of 250 customer transactions daily, maintaining a 99% accuracy rate in financial handling and order fulfillment
- Assisted in managing deli operations, including inventory control and customer service, resulting in a 15% increase in deli department sales
Night Auditor & Front Desk
LaQuinta Inn & Suites
North Myrtle Beach, South Carolina
10.2012 - 10.2013
- Ensured accurate financial transactions and reconciled daily accounts to maintain hotel financial integrity
- Provided exceptional guest service, managing reservations and addressing customer inquiries to enhance satisfaction and repeat business
Education
High School Diploma - Business
North Myrtle Beach High
Little River, South Carolina06.2008
Skills
- Call Center
- Problem-Solving
- Data Entry
- Cashier
- Cash Handler
- Customer Service
- Customer Relationship
- Multitasking
- Time Management
- Audit
- Receptionist
- Front Desk Manager
- Scheduling
- Database entry
- Telephone reception
- Mail handling
- Document scanning
- Typing [30] words per minute
- Problem solving
- Phone etiquette
- Inbound customer service
- Call handling
- Technical troubleshooting
- Billing coordination
- Call center experience
- Empathy and patience
- Customer service
- Payment processing
- MS office
- Time management
- Customer relationship management (CRM)
- File organization
- Office supply management
- Scanning and copying
- Supply inventory
- Scheduling appointments
- Office management
- Inventory management
- Administrative support
- File maintenance
- Mail routing
- Office administration
- Inbound phone call handling
- Meeting planning
- Schedule and calendar management
- Verbal communication
- Managing office supply inventory
Timeline
Customer Care Representative
Alorica
02.2025 - Current
Office Administrator/Receptionist
George Sink, PA Injury Lawyers
08.2019 - 06.2024
Deli Associate
Publix Super Market at Forest Square
08.2016 - 01.2020
Cashier/Deli Associate
Walmart Neighborhood Market
04.2015 - 08.2016
Night Auditor & Front Desk
LaQuinta Inn & Suites
10.2012 - 10.2013
High School Diploma - Business
North Myrtle Beach High
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