Ivory Pinkett
Baltimore,MD
Summary
With a proven track record at Liberty Elementary Climate and Culture, I excel in program coordination and fostering empathetic relationships. My expertise spans classroom management to customer service, significantly enhancing parent involvement and customer satisfaction. Skilled in data entry and relationship building, I consistently achieve positive outcomes through strategic planning and effective communication. Highly organized Support Staff Member well versed in providing administrative and clerical support. Considered valuable team player and hardworking professional. Veteran Teacher Coordinator with 2 years of experience supporting effective educational structure for both teachers and students. Liaises between faculty, staff, parents and students to unite all parties in pursuit of common goals for student success. Dedicated to building foundations for excellence.
Overview
17
17
years of professional experience
Work History
Teacher Coordinator
Liberty Elementary Climate and Culture
08.2023 - 06.2024
- Increased parent involvement through regular communication, fostering strong home-school connection and encouraging parental support in student learning.
- Evaluated student progress regularly through formative assessments, adjusting instruction as needed to maximize learning outcomes.
- Created safe and inclusive work environment of respect to promote positive teaching experience for teacher and assistance with diverse backgrounds.
- Developed comprehensive lesson plans aligned with state standards, ensuring thorough coverage of required content while incorporating engaging activities for enhanced learning experiences.
- Organized and allocated resources required to meet needs of 18 students and 3 instructors.
Teaching Assistant
CTT Educational Consultant Paraprofessional
09.2022 - 06.2023
- Managed classroom behavior effectively, creating positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
Customer Care Representative/Benefits Verification Specialist
CVS/caremark
02.2015 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Floor Manager
Food Depot Supermarket
01.2013 - 01.2014
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 12 Employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
UM Support Staff Specialist
Magellan Behavior Health
02.2007 - 06.2012
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Monitored departmental budgets/expense reports to ensure compliance within established spending limits targets.
- Contributed to successful completion of projects by coordinating resources and tracking progress against timelines.
- Improved customer service ratings by actively seeking feedback from clients/customers to identify areas requiring attention or improvement.
- Optimized support staff scheduling to ensure adequate coverage during peak hours and reduce overtime expenses.
- Collaborated with cross-functional teams to develop internal processes that reduced errors and accelerated response times.
- Coordinated office supply inventory management, ensuring timely restocking while staying within budget constraints.
Education
High School Diploma -
Westinghouse High
Pittsburgh, PA06.1991
Skills
Program coordination
Teacher Support
Classroom Management Strategies
Empathy and patience
Data entry expertise
Document Preparation
File Management
Sales Support
Customer Service
Inbound Customer Service
Data Entry
Call center experience
Positive Attitude
Relationship Building
Calm and Patient Demeanor
Timeline
Teacher Coordinator
Liberty Elementary Climate and Culture
08.2023 - 06.2024
Teaching Assistant
CTT Educational Consultant Paraprofessional
09.2022 - 06.2023
Customer Care Representative/Benefits Verification Specialist
CVS/caremark
02.2015 - 07.2022
Floor Manager
Food Depot Supermarket
01.2013 - 01.2014
UM Support Staff Specialist
Magellan Behavior Health
02.2007 - 06.2012
High School Diploma -
Westinghouse High
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