Ivory Roberts
New Orleans,LA
Summary
Results-driven Housekeeping Manager with extensive experience in hotel operations, seeking a Director of Housekeeping position. Skilled in leading large housekeeping teams, overseeing daily operations, and maintaining high cleanliness standards across properties ranging from 100 to 1,300+ rooms. Adept at budget management, staff training, inventory control, and guest satisfaction initiatives. Proven ability to implement efficiency improvements, enhance cleanliness scores, and uphold brand standards for top hospitality brands, including Marriott, Wyndham, Sheraton, and IHG. Committed to delivering exceptional service, ensuring compliance with OSHA regulations and hotel safety protocols, and fostering a productive, motivated housekeeping team.
Overview
19
19
years of professional experience
Work History
Housekeeping Manager
Marriott International, Inc.
New Orleans
09.2022 - Current
- Managed a section of 334 rooms, ensuring all were cleaned and maintained to Marriott brand standards.
- Supervised and trained a team of 12 housekeepers, assigning daily tasks and monitoring performance.
- Conducted room inspections to ensure cleanliness, guest satisfaction, and adherence to safety regulations.
- Implemented efficient scheduling to optimize productivity while maintaining high service standards.
- Managed inventory of linens, cleaning supplies, and guest amenities to prevent shortages.
- Collaborated with the front desk and maintenance teams to ensure seamless room readiness.
- Resolved guest concerns promptly, leading to improved satisfaction scores and positive reviews.
- Trained staff on cleaning procedures, time management, and Marriott’s service expectations.
Housekeeping & Laundry Manager
COUNTRY INNS & SUITES BY RADISSON
Metairie, LA
07.2021 - 09.2022
- Managed daily operations for the housekeeping and laundry departments, overseeing cleanliness and guest satisfaction for 138 rooms.
- Managed a team of supervisors, housekeepers, laundry attendants, and housemen, ensuring efficient task delegation and performance.
- Conducted room inspections to maintain brand standards and ensure rooms met cleanliness and presentation requirements.
- Oversaw laundry operations, ensuring timely washing, drying, and distribution of linens, towels, and guest requests.
- Monitored inventory levels for cleaning supplies, linens, and amenities, preventing shortages and controlling costs.
- Collaborated with the front desk and maintenance teams to address room readiness, guest requests, and repair needs.
- Trained housekeeping and laundry staff on cleaning protocols, safety procedures, and time management.
- Implemented efficiency improvements that reduced turnaround times and enhanced guest experience.
- Ensured compliance with hotel brand standards, health regulations, and OSHA safety guidelines.
Executive Housekeeping Manager
Holiday Inn Express Hotel
New Orleans, LA
10.2018 - 07.2021
- Managed housekeeping operations for a 129-room property, ensuring cleanliness and guest satisfaction met IHG brand standards.
- Supervised, trained, and scheduled a team of housekeepers, laundry attendants, and housemen, optimizing productivity and efficiency.
- Conducted daily room and public area inspections, ensuring adherence to high cleanliness and hygiene standards.
- Collaborated with the front desk and maintenance teams to prioritize room readiness, guest requests, and maintenance issues.
- Oversaw laundry operations, ensuring timely and proper linen care, inventory management, and cost control.
- Implemented cleaning protocols to enhance efficiency, reducing room turnover time while maintaining quality.
- Managed housekeeping budgets, supply inventory, and vendor relations to control costs and prevent shortages.
- Trained staff on cleaning procedures, safety regulations, and customer service best practices.
- Ensured compliance with OSHA standards, health codes, and IHG corporate policies.
- Resolved guest concerns quickly and professionally, contributing to improved guest satisfaction scores and positive reviews.
Housekeeping Manager
Wyndham Garden Hotel
New Orleans, LA
06.2017 - 10.2019
- Managed housekeeping operations for a 100-room hotel, ensuring high cleanliness standards and guest satisfaction.
- Supervised a team of 10 housekeepers, 2 housemen, 2 lobby attendants, 2 laundry attendants, and 1 housekeeping supervisor, overseeing daily task assignments and performance.
- Conducted daily room and public area inspections, ensuring compliance with Wyndham brand standards and cleanliness protocols.
- Coordinated with the front desk and maintenance teams to prioritize room readiness, special requests, and maintenance needs.
- Oversaw laundry department operations, ensuring efficient linen processing and inventory management.
- Maintained housekeeping supply inventory, ordering and restocking as needed to prevent shortages while managing costs.
- Provided hands-on leadership, training staff in cleaning techniques, time management, and safety procedures.
- Resolved guest concerns promptly, contributing to positive reviews and improved guest satisfaction scores.
- Ensured compliance with OSHA standards, health codes, and hotel safety regulations.
Housekeeping Supervisor
Sheraton New Orleans Hotel
New Orleans, LA
02.2006 - 12.2017
- Supervised daily housekeeping operations for a 277-rooms in my section out of 1110 total hotel rooms ensuring all rooms and public areas met Sheraton brand standards.
- Managed a team of 20 housekeepers and 1 houseman, overseeing task assignments, quality control, and efficiency.
- Conducted room inspections to ensure cleanliness, proper stocking of amenities, and adherence to brand guidelines.
- Coordinated with the front desk and maintenance teams to prioritize room readiness, VIP requests, and guest concerns.
- Assisted in training new housekeeping staff on cleaning procedures, safety protocols, and time management.
Education
High School Diploma -
John McDonough Sr High
New Orleans, LA05.2022
Skills
- Leadership & Team Management
- Supervised and trained housekeeping teams of 10 employees, including housekeepers, laundry attendants, and supervisors
- Developed staff schedules to optimize efficiency and maintain high cleanliness standards
- Conducted performance evaluations and provided coaching to enhance productivity and morale Operational Management
- Managed housekeeping operations for hotels ranging from 100 to 1,300 rooms, ensuring smooth daily operations
- Implemented inventory control measures to reduce waste and manage supply costs
- Developed and enforced cleaning protocols aligned with brand standards (Marriott, Wyndham, Sheraton, IHG) Quality Assurance & Guest Satisfaction
- Conducted room inspections to uphold cleanliness and presentation standards, leading to improved guest satisfaction scores
- Resolved guest complaints promptly, ensuring positive guest experiences and loyalty
- Ensured compliance with OSHA regulations, health codes, and brand cleanliness policies Budgeting & Cost Control
- Managed housekeeping department budgets, including labor, supplies, and linen inventory
- Negotiated with vendors to secure cost-effective contracts for cleaning products and services Strategic Planning & Process Improvement
- Introduced efficiency improvements that reduced room turnover time without compromising quality
- Developed training programs to enhance staff skills and adherence to brand standards Technology & Reporting
- Proficient in housekeeping management systems (Opera, HotSOS, Quore) for tracking room status and staff productivity
- Analyzed guest feedback and audit reports to identify areas for operational improvement
Accomplishments
- OSHA Safety & Sanitation Training
- Hospitality Leadership & Management Training
- Hotel Brand-Specific Training (Marriott, Wyndham, IHG
- Housekeeping management software: Opera, HotSOS, Quore, Marriott GXP, etc.
- Inventory tracking & scheduling tools
- Microsoft Office Suite (Excel, Word, Outlook)
Timeline
Housekeeping Manager
Marriott International, Inc.
09.2022 - Current
Housekeeping & Laundry Manager
COUNTRY INNS & SUITES BY RADISSON
07.2021 - 09.2022
Executive Housekeeping Manager
Holiday Inn Express Hotel
10.2018 - 07.2021
Housekeeping Manager
Wyndham Garden Hotel
06.2017 - 10.2019
Housekeeping Supervisor
Sheraton New Orleans Hotel
02.2006 - 12.2017
High School Diploma -
John McDonough Sr High