Ivory Solomon
Tallahassee,FL
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
Circle 1 LLC.
Tallahassee, FL
10.2022 - Current
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained cleanliness and presentation of stock room and production floor.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Scanned items and checked pricing on cash register for accuracy.
- Addressed customer questions and concerns regarding products and services.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Checked personal identifications during alcohol and tobacco sales.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed credit card transactions accurately and efficiently.
Customer Service Cashier
Faris Stop and Shop
Tallahassee, FL
11.2018 - 10.2022
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained cleanliness and presentation of stock room and production floor.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Scanned items and checked pricing on cash register for accuracy.
- Addressed customer questions and concerns regarding products and services.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Customer Service Representative
Conduent (Xerox)
Tallahassee, Florida
09.2016 - 08.2017
- Provided great customer service to Conduent (Xerox) customers and support
- Responded to telephone inquiries and complaints using standard scripts and procedures
- Informed customers about services available and assesses customer needs
- Gathered information, researches/resolves inquiries and logs customer calls
- Used a computerized system, responds to customer inquiries in a call center environment
- Prepares standard reports to track workload, response time and quality of input
- Researches information in caller's case to provide one call resolution
- Perform other duties as assigned
Customer Service Representative
Conduent (Xerox)
Tallahassee, Florida
12.2015 - 04.2016
- Provided great customer service to Conduent (Xerox) customers and support
- Responded to telephone inquiries and complaints using standard scripts and procedures
- Informed customers about services available and assesses customer needs
- Gathered information, researches/resolves inquiries and logs customer calls
- Used a computerized system, responds to customer inquiries in a call center environment
- Prepares standard reports to track workload, response time and quality of input
- Researches information in caller's case to provide one call resolution
- Perform other duties as assigned
Customer Service Host/ Cashier
Sonny's Barbecue
Tallahassee, Florida
08.2015 - 10.2015
- Consistently provided professional, friendly and engaging service
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standard
- Developed and maintained positive working relationship with others to reach business goals
- Set dining tables according to type of event and service standards
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Continually monitored dining rooms for seating availability, service, safety and well-being of guests
- Assisted co-workers whenever possible
Education
Bachelor of Science - Business Administration
Troy University
Albany, GA05.2017
Cosmetology -
Albany Technical College
05.2006
Diploma -
Dougherty High School
Albany, GA05.2005
Skills
- Basic knowledge of computer software
- Time management
- Strong work ethic
- Dedication
- Mentoring
- Leadership
- Organizational skills
- Behavioral skills
- Communication skills
- Data compilation
- Data organization
- Data analysis
- Interpersonal skills
- Adaptability
- Composure under pressure
Timeline
Customer Service Cashier
Circle 1 LLC.
10.2022 - Current
Customer Service Cashier
Faris Stop and Shop
11.2018 - 10.2022
Customer Service Representative
Conduent (Xerox)
09.2016 - 08.2017
Customer Service Representative
Conduent (Xerox)
12.2015 - 04.2016
Customer Service Host/ Cashier
Sonny's Barbecue
08.2015 - 10.2015
Bachelor of Science - Business Administration
Troy University
Cosmetology -
Albany Technical College
Diploma -
Dougherty High School
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