Ivory Watson
Arlington,TX
Summary
Seasoned Manager with more than 40 years of experience in fast-paced environment. Excellent communication skills. Goal oriented with a Proven track record of achieving exceptional results. Dedicated to high levels of customer satisfaction and meeting aggressive business goals. Friendly and enthusiastic. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, Professional demeanor at all times.
Overview
36
36
years of professional experience
Work History
Collection Agent
Southwest Credit Systems
Carrollton, TX
04.2024 - 01.2025
- Processed payments received from customers by check, money order, or electronic transfer.
- Maintained a database of account information such as contact information, payment history, and status of collections efforts.
- Negotiated with customers regarding repayment plans, settlement offers, and other arrangements as needed.
- Conducted outbound calls to delinquent customers in order to secure payment or arrange for payment plan.
Amazon Picker
Amazon
Coppell, TX
08.2023 - 01.2024
- Reported any damaged or defective items immediately to supervisor for further investigation.
- Labeled boxes and placed in outbound collection areas.
- Limited damage to products and orders by using care when choosing items.
- Collaborated with team members to streamline picking processes.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Adhered strictly to safety regulations when operating machinery or working near hazardous materials.
- Placed products on conveyors for final wrapping and shipment.
- Fulfilled orders quickly to accomplish challenging daily objectives.
Supervisor
HMS Host International
Dallas, TX
01.2022 - 09.2023
- Complied with company policies, objectives and communication goals.
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
MANAGER
Burger King
Fayetteville, NC
05.2005 - 04.2008
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Recruited and trained new employees to meet job requirements.
- Directed recruitment, hiring, and training of new staff members.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
General Manager
Wendy's
Fayetteville, NC
06.1989 - 08.2005
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Education
Associate of Science - Criminal Justice
Fayetteville Technical Community College
Fayetteville, NC06-1989
Associate of Applied Science - Business Management
Rutledge Community College
Fayetteville, NC06-1987
Skills
- Debt recovery
- Assertiveness
- Goal oriented
- Financial aid
- Payment plan development
- Case investigation
Personal Information
- Title: MANAGER
- Work Permit: Authorized to work in the US for any employer
Timeline
Collection Agent
Southwest Credit Systems
04.2024 - 01.2025
Amazon Picker
Amazon
08.2023 - 01.2024
Supervisor
HMS Host International
01.2022 - 09.2023
MANAGER
Burger King
05.2005 - 04.2008
General Manager
Wendy's
06.1989 - 08.2005
Associate of Science - Criminal Justice
Fayetteville Technical Community College
Associate of Applied Science - Business Management
Rutledge Community College
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