Ivory Jr Jennings
Cape Coral
Summary
Customer Service Professional experienced in service delivery and relationship management. Delivered lasting customer satisfaction through quality service and support, contributing to business profitability and results. Focused on enhancing customer experiences while demonstrating strong multitasking abilities.
Overview
10
10
years of professional experience
Work History
General Maintenance Worker
Rk&M consulting
Cape Coral
02.2020 - Current
- Executed minor maintenance repairs and maintained grounds using hand and power tools.
- Maintained safety compliance throughout all maintenance tasks.
- Applied chemicals to lawns, enhancing their appearance and health.
- Assisted with setup and breakdown of workspaces and events.
Customer Service Representative
Lynx Services
North Fort Myers
11.2020 - 01.2022
- Resolved customer inquiries and issues to ensure satisfaction and loyalty.
- Documented customer interactions and transactions to support service improvement.
- Worked with team members to enhance service quality and streamline processes.
Pest Control Technician
Laborer Greenleaf Pest Control |
Phoenix
01.2018 - 12.2019
- Inspected residential and commercial properties to identify pest infestations, ensuring thorough evaluations for effective treatment.
- Applied pesticides and treatments in compliance with safety regulations, prioritizing client safety and environmental standards.
- Collaborated in developing customized pest management plans, enhancing client satisfaction through tailored solutions.
Landscaper
Landscaper Sunstate Nursery and Landscaping
Jacksonville
05.2016 - 05.2017
- Cut and trimmed lawns with power mowers and edgers, ensuring precise finishes and customer satisfaction.
- Operated mowers and trimmers, maintaining optimal performance for high-quality landscaping.
- Maintained clean job sites by daily removal of debris and waste, enhancing safety and presentation.
- Provided guidance to new team members on landscaping techniques and tools usage.
- Cleaned up debris after completing jobsite tasks.
Education
Barron Collier High School
Naples , FLSkills
- Facility maintenance
- Preventive maintenance
- Lawn and grounds maintenance
- Pest management
- Technical troubleshooting
- Equipment handling
- Problem solving
- Time management
- Flexible and adaptable
- Team leadership
- Customer service
- Communication skills
Timeline
Customer Service Representative
Lynx Services
11.2020 - 01.2022
General Maintenance Worker
Rk&M consulting
02.2020 - Current
Pest Control Technician
Laborer Greenleaf Pest Control |
01.2018 - 12.2019
Landscaper
Landscaper Sunstate Nursery and Landscaping
05.2016 - 05.2017
Barron Collier High School