Overview
Work History
Education
Skills
Timeline
Generic

Ivoryona Welsh

Upper Darby,PA

Overview

2026
2026
years of professional experience

Work History

Receptionist

Township Line Dental
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained confidentiality of information regarding clients and company.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.

Call Center Representative

Wawa
01.2023 - 10.2025
  • Cross-trained and provided backup support for organizational leadership.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Ensured cleanliness of surfaces through regular wiping and sanitation.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Sought ways to improve processes and services provided.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.

Patient Safety Sitter

Main Line Health
06.2022 - 12.2024
  • Collaborated with other medical staff to achieve high level of patient safety and care.
  • Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
  • Supported patients in bathing, dressing and grooming for promotion of health and cleanliness.
  • Checked patient vital signs, weight and pain levels for documentation purposes.
  • Helped patients complete activities of daily living.
  • Cleaned, sanitized and moved hospital equipment.
  • Aided patients with wound and pressure sore care, alleviating pain and stress.

Caregiver

Sunrise Senior Living
03.2023 - 07.2024
  • Assisted patients with self-administered medications.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Daycare Assistant

Step By Step
05.2022 - 03.2024
  • Promoted learning and social development through structured and unstructured playtime.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Restocked supplies and personal hygiene products for use by students.
  • Kept children between ages of 0-12 safe and secure with vigilant oversight.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.

Home Health Aide

Home Centris
05.2022 - 07.2023
  • Provided transportation and appointments management.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Followed nutritional plans to prepare optimal meals.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Assisted disabled clients to support independence and well-being.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Assisted with end-of-life care.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.

Stocker

Home Depot
10.2021 - 02.2023
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Picked and packed order items.
  • Greeted store customers and discussed needs.
  • Safely and securely loaded items to prevent damage during transport.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Education

High School Diploma -

Upper Darby High School
Upper Darby, PA
06.2021

Skills

  • Schedule management
  • Administrative support
  • Time management
  • Customer/Client relations
  • Verbal and written communication
  • Positive and professional
  • Multitasking and prioritization
  • Technical support
  • Greeting and seating clients
  • Scheduling appointments
  • Calm demeanor
  • Data entry
  • Front desk operations
  • Telephone skills
  • Clerical support

Timeline

Caregiver

Sunrise Senior Living
03.2023 - 07.2024

Call Center Representative

Wawa
01.2023 - 10.2025

Patient Safety Sitter

Main Line Health
06.2022 - 12.2024

Daycare Assistant

Step By Step
05.2022 - 03.2024

Home Health Aide

Home Centris
05.2022 - 07.2023

Stocker

Home Depot
10.2021 - 02.2023

High School Diploma -

Upper Darby High School

Receptionist

Township Line Dental

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Ivoryona Welsh