Ivoryona Welsh
Upper Darby,PA
Overview
2026
2026
years of professional experience
Work History
Receptionist
Township Line Dental
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
Call Center Representative
Wawa
01.2023 - 10.2025
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Ensured cleanliness of surfaces through regular wiping and sanitation.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
Patient Safety Sitter
Main Line Health
06.2022 - 12.2024
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Supported patients in bathing, dressing and grooming for promotion of health and cleanliness.
- Checked patient vital signs, weight and pain levels for documentation purposes.
- Helped patients complete activities of daily living.
- Cleaned, sanitized and moved hospital equipment.
- Aided patients with wound and pressure sore care, alleviating pain and stress.
Caregiver
Sunrise Senior Living
03.2023 - 07.2024
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Daycare Assistant
Step By Step
05.2022 - 03.2024
- Promoted learning and social development through structured and unstructured playtime.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Restocked supplies and personal hygiene products for use by students.
- Kept children between ages of 0-12 safe and secure with vigilant oversight.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
Home Health Aide
Home Centris
05.2022 - 07.2023
- Provided transportation and appointments management.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Assisted with end-of-life care.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Stocker
Home Depot
10.2021 - 02.2023
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Picked and packed order items.
- Greeted store customers and discussed needs.
- Safely and securely loaded items to prevent damage during transport.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Education
High School Diploma -
Upper Darby High School
Upper Darby, PA06.2021
Skills
- Schedule management
- Administrative support
- Time management
- Customer/Client relations
- Verbal and written communication
- Positive and professional
- Multitasking and prioritization
- Technical support
- Greeting and seating clients
- Scheduling appointments
- Calm demeanor
- Data entry
- Front desk operations
- Telephone skills
- Clerical support
Timeline
Caregiver
Sunrise Senior Living
03.2023 - 07.2024
Call Center Representative
Wawa
01.2023 - 10.2025
Patient Safety Sitter
Main Line Health
06.2022 - 12.2024
Daycare Assistant
Step By Step
05.2022 - 03.2024
Home Health Aide
Home Centris
05.2022 - 07.2023
Stocker
Home Depot
10.2021 - 02.2023
High School Diploma -
Upper Darby High School
Receptionist
Township Line Dental