IVRASKA NUNEZ
Houston,TX
Summary
Customer Service Representative maintains high level of professionalism, patience and efficiency to minimize customer dissatisfaction and promote retention.
Overview
2
2
years of professional experience
Work History
Sales Supervisor
Armani Exchange
Houston, TX
10.2023 - Current
- Implemented procedures that improved accuracy of customer orders
- Utilized CRM software systems to track customer interactions
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance
- Customer service
- Outreaching clients and making appointments
- Previews of new collection
- Assisted in developing pricing strategies
- Conducted weekly performance reviews with the sales team to ensure goals were being met
Host, Food Runner & Manager
RA Sushi Bar Restaurant
Houston, TX
09.2022 - 10.2023
- Took reservations over phone and in person
- Balanced cash drawers at the end of each shift
- Resolved conflicts between customers when necessary
- Greeted guests upon arrival and provided them with menus
- Performed light administrative duties such as filing documents and taking messages
- Answered customer inquiries regarding the menu, restaurant services, and special promotions
- Processed payments from customers using a POS system
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies
- Answered phones promptly to record and confirm reservations
- Developed long-term relationships with customers to increase opportunities for repeat business
Retail Seller & Cashier
Victoria's Secret & PINK
Houston, TX
01.2022 - 09.2022
- Processed returns, exchanges and refunds
- Resolved customer complaints in a professional manner while following company protocol
- Demonstrated knowledge of products available for sale including features, benefits and uses
- Informed customers about product pricing and answered questions regarding products and services available in the store
- Operated cash registers to process payments for goods and services
- Greeted customers and provided friendly customer service
Education
High School Diploma -
International Escuela Bella Vista
Venezuela 01.2018
Middle School -
American School of Doha, Qatar
01.2010
University - Marketing & Public Relations (Last 2 semesters)
International URBE (Universidad Belloso Chacin)
Skills
- Microsoft
- Mac OS
- Canva
- Customer Service
- Inventory
- Organization
- Reports
- Translation
- Social Media Management
- Report Preparation
- Outstanding customer service
Personal Information
Title: MARKETING & PUBLIC RELATIONS
Timeline
Sales Supervisor
Armani Exchange
10.2023 - Current
Host, Food Runner & Manager
RA Sushi Bar Restaurant
09.2022 - 10.2023
Retail Seller & Cashier
Victoria's Secret & PINK
01.2022 - 09.2022
High School Diploma -
International Escuela Bella Vista
Middle School -
American School of Doha, Qatar
University - Marketing & Public Relations (Last 2 semesters)
International URBE (Universidad Belloso Chacin)