Ivri Berry
Edmond,OK
Summary
Detail-oriented and dependable team player with strong organizational skills. Capable of handling multiple projects simultaneously with a positive attitude and a high degree of accuracy, and always willing to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Family Care Specialist
Success Academy Charter Schools
Remote
01.2021 - 08.2024
- Respond to family queries within targeted timeframes via phone, email or chat.
- Identify parent and family needs by providing accurate, appropriately informed guidance and assistance.
- Collect and analyze information about recurring or prevalent issues that impact the experience of Success Academy parents and report to stakeholders.
- Maintain databases with information about pending and resolved issues.
- Develop and prepare data reports that measure and provide insights on effectiveness of initiatives.
- Administer family learning webinars and in-person info sessions for both prospective and current families.
- Follow up with teams to ensure families’ issues are resolved within the targeted time-to-resolution.
- Align on Success Academy’s vision and values and provide excellent customer service.
Customer Care Representative
Quest Diagnostics
10101 Renner Blvd Lenexa, KS 66219
03.2020 - 01.2021
- Handled all customer inquiries by telephone regarding verbal reporting of results, concerns of service failures, and other duties to provide customer satisfaction.
- Reported laboratory results to clients using established protocols.
- Documented reporting or call history in the patient's file and maintain appropriate records.
- Contacted the client to resolve routine matters related to patient testing and result reporting.
- Used established protocols for reporting client concerns.
Other duties as required to meet the customer requirements. - Kept in mind the importance of Quality Service and how it is measured.
INSURANCE ADVISOR
SelectQuote
03.2017 - 03.2020
- Multitask and manipulate multiple screens including our software system, quote engine, and carrier applications while continuing a conversation with the customer.
- Use my knowledge and needs analysis to advise clients on a health plan of their choice.
- Sold clients and corporations on premiums to upsell to drive revenue for the company.
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Provided quotes and promoted products for building, contents, and vehicle insurance.
Education
Bachelor of Arts - Business Administration
Saint Martin's University
02.2024
Skills
- Microsoft Office, Teams, Slack, Google Docs/Sheets
- Five9 Calling Software, Aircall
- Appointment Scheduling, Data Entry, Time Management, Multitasking
- Upselling, Policy Renewals, Product/Policy Knowledge
- Exceptional Communication, Deescalation
- Research, Networking, Critical Thinking, and Problem Solving
- Preventive Healthcare, Health Insurance, Life Insurance
- Medical Recordkeeping, Sample Collection, Blood Draw
- Family Dynamics, Individualized Service Planning, Mental Health
- Travel Research and Booking
- Teamwork and Collaboration
- Adaptability and Flexibility
Certification
- Adult First Aid (Red Cross)
- Microsoft Office Specialist (MOS)
- Certified Administrative Professional (CAP)
- Certified Coding Associate (CCA)
Timeline
Family Care Specialist
Success Academy Charter Schools
01.2021 - 08.2024
Customer Care Representative
Quest Diagnostics
03.2020 - 01.2021
INSURANCE ADVISOR
SelectQuote
03.2017 - 03.2020
Bachelor of Arts - Business Administration
Saint Martin's University