Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivy Whiteley

Austin,TX

Summary

Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Food Service Worker

Ramen Tatsuya
11.2022 - 07.2023
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Utilized POS system to receive and process food and beverage orders.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Distributed food to waiters and waitresses to serve to customers.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Observed diners to respond to additional requests and determine when meal completed.

Food Server

Magnolia Cafe South
05.2018 - 08.2022
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Cultivated warm relationships with regular customers.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
  • Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.

Child Care Worker

Sunrise Neighborhood Youth Program
12.2014 - 05.2020
  • Communicated with parents regarding child's behavior, daily activities, and concerns.
  • Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
  • Taught children educational games to reinforce learning of alphabets and numbers.
  • Prepared and served nutritious and healthy meals and snacks.
  • Developed healthy relationships with [Number] children to provide support and guidance in learning.
  • Developed age-appropriate activities and crafts to engage children.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Worked with children to develop good cognitive, physical and language skills.
  • Provided emotional support and guidance to children during difficult times.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Liaised with parents and guardians to discuss child progress.
  • Assisted in potty training and other daily hygiene activities to support child development.

Education

No Degree - Education

Austin Community College
Austin, TX

High School Diploma -

Premier High School Austin Tax
Austin, TX
12.2014

Skills

  • Machinery Upkeep
  • Menu Item Familiarity
  • Proper Storage Procedures
  • Patient Care
  • Plates Presentation
  • Menu Memorization
  • Cash Register Operations
  • Attentive Service
  • Interpersonal Skills
  • Verbal and Written Communication
  • Team Oriented
  • Fast-Paced Environment
  • Food Tray Delivery
  • Efficient Service

Timeline

Food Service Worker

Ramen Tatsuya
11.2022 - 07.2023

Food Server

Magnolia Cafe South
05.2018 - 08.2022

Child Care Worker

Sunrise Neighborhood Youth Program
12.2014 - 05.2020

No Degree - Education

Austin Community College

High School Diploma -

Premier High School Austin Tax

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Ivy Whiteley