Ivy Blueher
Customer Service Manager
Dunn,NC
Summary
Experienced professional with a proven track record in client support and assistance. Skilled at addressing complex needs and achieving impactful outcomes. Strong emphasis on team collaboration, adaptability, and reliability. Proficient in conflict resolution, communication, and organizational tasks to ensure client satisfaction and seamless service delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Aide
Primary Health Choice, Inc. & A Primary Choice
10.2023 - 06.2024
- Facilitated skill-building exercises designed to help clients become more self-sufficient in their daily lives.
- Maintained accurate documentation of client progress, facilitating data-driven decision making for care plans.
- Participated in ongoing training and professional development, staying current on best practices in client aide services.
- Enhanced client satisfaction by addressing their concerns and providing appropriate support.
- Demonstrated flexibility in adapting work responsibilities as needed to accommodate the evolving needs of clients and the organization.
- Ensured a safe environment by adhering to health and safety guidelines within the facility or home setting.
- Coordinated recreational activities for clients, fostering social engagement and overall wellbeing.
- Maintained open lines of communication with supervisors regarding any concerns or challenges faced during service provision.
- Utilized conflict resolution strategies when needed, maintaining a peaceful environment conducive to healing.
- Collaborated with multidisciplinary team members, ensuring smooth coordination of care for clients.
- Implemented customized care plans to meet each client''s unique needs and goals.
- Actively communicated with family members regarding client progress, involving them in the care process whenever possible.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Client Aide
United Support Services Inc.
10.2023 - 06.2024
- Facilitated skill-building exercises designed to help clients become more self-sufficient in their daily lives.
- Maintained accurate documentation of client progress, facilitating data-driven decision making for care plans.
- Participated in ongoing training and professional development, staying current on best practices in client aide services.
- Enhanced client satisfaction by addressing their concerns and providing appropriate support.
- Demonstrated flexibility in adapting work responsibilities as needed to accommodate the evolving needs of clients and the organization.
- Ensured a safe environment by adhering to health and safety guidelines within the facility or home setting.
- Coordinated recreational activities for clients, fostering social engagement and overall wellbeing.
- Maintained open lines of communication with supervisors regarding any concerns or challenges faced during service provision.
- Utilized conflict resolution strategies when needed, maintaining a peaceful environment conducive to healing.
- Collaborated with multidisciplinary team members, ensuring smooth coordination of care for clients.
- Implemented customized care plans to meet each client''s unique needs and goals.
- Actively communicated with family members regarding client progress, involving them in the care process whenever possible.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Customer Service Manager
Frontier Auto Body Supply
07.2017 - 01.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Client Support Specialist
Crossroads Ford
06.2012 - 07.2017
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
- Conducted case management activities and services with multidisciplinary team.
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Maintained detailed documentation on client interactions, identifying trends and areas for improvement.
Education
High School Diploma -
Seventy First Senior High School
Fayetteville, NCSkills
- Healthcare navigation
- Professionalism and ethics
- Data entry proficiency
- Appointment scheduling
- Client assessment
- Respectful and compassionate
- Problem-solving
- Time management
- Multitasking and organization
- Elderly care
- Dependable and responsible
- Verbal and written communication skills
- Strong ethics
- Compassion and empathy
- Team collaboration
- HIPAA compliance
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Safety awareness
- Flexible schedule and availability
- Relationship building
- Housekeeping
- Social interaction
- Documentation
- ADL assistance
- Incident reporting
- Client transportation
- Records maintenance
- Progress documentation
- Quality program protocols
- Teamwork and collaboration
- Fast learner
- Attention to detail
- Problem-solving abilities
- Multitasking
Certification
Notary public
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceFlexible work hoursCareer advancementPersonal development programsPaid time offTimeline
Client Aide
Primary Health Choice, Inc. & A Primary Choice
10.2023 - 06.2024
Client Aide
United Support Services Inc.
10.2023 - 06.2024
Customer Service Manager
Frontier Auto Body Supply
07.2017 - 01.2021
Client Support Specialist
Crossroads Ford
06.2012 - 07.2017
High School Diploma -
Seventy First Senior High School
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