Ivy Burns
Irving,TX
Summary
Proven track record of enhancing customer experiences and team efficiency, notably at Animal Clinic Of Grand Prairie. Excelled in roles requiring strong work ethic, adaptability, and exceptional customer service. Mastered animal care and administrative tasks, contributing to significant improvements in service quality and operational smoothness. Demonstrates reliability and a team player attitude, consistently exceeding performance goals. Ambitious, career seeker, anxious to obtain a position where my skills and background of working with animals will hopefully enhance operations in an animal care facility.
Overview
3
3
years of professional experience
Work History
Boarding Attendant
Animal Clinic Of Grand Prairie
06.2023 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Follow a strict routine to ensure there is a balance for patients to rest or play.
- Learn behaviors of patients and their pet parents to ensure I am responding accurately to their needs.
- Walk, feed and clean up after patients on a rotation or as needed.
- Assist with answering question of guests, answering phones, scheduling appointments and assisting in all departments as needed.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Provided exceptional customer service by promptly addressing guest needs and requests.
Service Champion
Taco Bell
11.2021 - 06.2023
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Contributed to team success by consistently meeting or exceeding performance goals.
- Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.
- Maintain safe food handling practices.
- Greeted customers, answered questions and took orders.
Ride Operator
Six Flags Over Texas
05.2021 - 11.2021
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Cleaned rides to mitigate the spread of germs.
- Served guests with an enthusiastic helpful demeanor.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
Education
High School Diploma -
Nimitz High School
Irving, TX06.2023
Skills
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Reliability and punctuality
- Flexibility and Adaptability
- Teamwork and Collaboration
- Organization
- Customer Service
Timeline
Boarding Attendant
Animal Clinic Of Grand Prairie
06.2023 - Current
Service Champion
Taco Bell
11.2021 - 06.2023
Ride Operator
Six Flags Over Texas
05.2021 - 11.2021
High School Diploma -
Nimitz High School
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