Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ivy Cabuto-Mireles

Adelanto,CA

Summary

Dynamic and detail-oriented Optometrist Assistant with a proven track record at Jeannie Situ OD, excelling in optical dispensing and appointment scheduling. Recognized for enhancing patient experiences through effective communication and education, while maintaining high standards of care and confidentiality. Committed to fostering a positive environment and ensuring quality patient interactions.

Experienced with patient care and pre-examination procedures essential for optometric practices. Utilizes precise administrative skills to maintain accurate records and manage scheduling. Knowledge of patient communication techniques to ensure positive experience and efficient workflow.

Overview

10
10
years of professional experience

Work History

Optometrist Assistant

Jeannie Situ OD
05.2023 - Current
  • Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
  • Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
  • Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
  • Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
  • Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
  • Reduced wait times for appointments by efficiently managing daily schedule adjustments due to cancellations or rescheduling requests.
  • Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
  • Maintained patient confidentiality at all times, adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
  • Provided crucial support during contact lens insertion/removal trainings for new wearers, ensuring proper technique was followed for optimal results.
  • Supported a high standard of care by preparing examination rooms with necessary supplies before each appointment.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.

Cashier

WinCo Foods
03.2022 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Computer Consultant

Best Buy, Geek Squad
11.2021 - 02.2022
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Optimized network performance by conducting thorough assessments and making necessary upgrades.
  • Designed robust backup strategies, safeguarding critical data against loss due to hardware failures or cyberattacks.
  • Streamlined company operations by implementing efficient software and hardware systems.

Processor

Best Buy Inc
10.2019 - 06.2021
  • Supported team members in their tasks, contributing to overall team success.
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Enhanced team collaboration, sharing best practices for efficient processing techniques.
  • Received and Load returned items from Best Buy Warehouses'.
  • Tested and Sanitized electronics, gaming systems, restored phones, tablets, and headphones.
  • Handle shipping and label print outs.
  • Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.

Assistant Manager

Little Caesars Pizza
03.2015 - 10.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

Garey High School
Pomona, CA

Skills

  • Visual field testing
  • Office administration
  • Optical dispensing
  • Insurance verification
  • Appointment scheduling
  • Frame selection assistance
  • Payment collection
  • Contact lens instruction
  • Insurance billing

Languages

Spanish
Native or Bilingual

Timeline

Optometrist Assistant

Jeannie Situ OD
05.2023 - Current

Cashier

WinCo Foods
03.2022 - 05.2023

Computer Consultant

Best Buy, Geek Squad
11.2021 - 02.2022

Processor

Best Buy Inc
10.2019 - 06.2021

Assistant Manager

Little Caesars Pizza
03.2015 - 10.2019

Garey High School

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Ivy Cabuto-Mireles