IVY CASERES

• Analyzed sales goals and commissions based upon market potential.
• Oversaw merit, sales commission and bonus programs with monthly, quarterly and annual payouts.
• Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

• Developed and maintained relationships with clients to ensure customer satisfaction.
• Assisted customers in selecting the right life insurance coverage for their needs.
• Created reports on sales activities, customer feedback, and other relevant data.
• Prepared quotes for prospective customers based on their individual needs.
• Provided leadership and training for new agents regarding industry best practices and company policies.

• Processed membership applications and payments accurately and efficiently.
• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
• Converted leads into prospects and booked appointments to achieve sales quota.
• Responded promptly to customer complaints or issues regarding the facility or equipment.
• Performed administrative tasks such as filing documents or updating member accounts.
• Collected payments, renewed memberships and resolved billing issues.
• Scheduled personal training sessions and maintained and updated appointment calendars.
• Developed and implemented sales strategies to meet organizational objectives.

• Explained menu items, describing ingredients and cooking methods upon request.
• Informed customers of daily specials and signature menu items.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

• Greeted customers, answered questions and recommended specials to increase profits.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Maintained accuracy while handling payments, giving change and printing receipts for customers.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

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• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Greeted incoming guests to escort to assigned dining area and present menus.
• Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
• Operated POS terminals to input orders, split bills and calculate totals.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.