Ivy Chau
Danville,CA
Summary
Results-driven Lab Operations professional with extensive experience managing laboratory functions, ensuring compliance, and optimizing workflows across multiple labs. Adept at coordinating cross-functional teams, overseeing inventory management, and implementing strategic initiatives to enhance operational efficiency. Proven track record of mitigating service disruptions, driving process improvements, and maintaining regulatory compliance in collaboration with EH&S. Recognized for proactive problem-solving, attention to detail, and commitment to fostering a safe and efficient lab environment.
Overview
8
8
years of professional experience
Work History
Senior Lab Operation Coordinator
Encoded Therapeutics
02.2022 - 02.2025
- Oversee daily operations across three BSL-2 labs, ensuring efficiency and minimal disruptions.
- Manage ordering, inventory, and proper storage of plasmids, maintaining accurate records in Benchling (LIMS).
- Partner with Supply Chain and suppliers to forecast consumable usage, proactively mitigating stock-out risks.
- Coordinate equipment repairs and preventative maintenance with vendors and Facilities to ensure operational readiness.
- Lead cross-functional initiatives to improve lab operations, including implementing a structured lab orientation program.
- Conduct I2P2 audits in collaboration with EH&S to uphold safety and compliance standards.
- Support procurement and management of equipment purchases and service contracts.
- Anticipate and communicate significant service disruptions to lab teams, ensuring proactive planning and minimal impact.
- Build and maintain strong vendor relationships to optimize pricing and service agreements.
Senior Lab Coordinator
Zymergen
08.2020 - 12.2021
- Oversaw day-to-day operations of seven Sandbox labs, ensuring compliance with safety and operational standards.
- Collaborated with the EHS team to implement and track monthly lab inspections, identifying areas for improvement and addressing any potential risks.
- Scheduled and coordinated repairs and preventative maintenance for lab equipment with internal support teams such as Facilities, Calibration, and Automation teams, ensuring seamless lab operations.
- Led the management of common stock reagents and enzymes for all Sandbox labs, optimizing stock levels, purchasing processes, and ensuring availability.
- Spearheaded the implementation of a lab-wide equipment cleaning rotation, reducing contamination risk and improving operational efficiency.
- Collaborated with lab owners to execute lab optimization projects, including COVID-19 response initiatives such as lab reconfiguration and implementing occupancy limitations to ensure safety.
- Coordinated quarterly lab cleanups, ensuring that spaces were well-maintained and aligned with operational standards, minimizing downtime, and improving productivity.
Lab Coordinator
Zymergen
03.2019 - 08.2020
- Led the onboarding process for 150+ new hires into Sandbox labs, ensuring timely integration and training to optimize team performance and minimize downtime.
- Collaborated cross-functionally with internal teams to ensure seamless, safe, and efficient lab operations, managing both short-term and long-term project requirements.
- Managed the needs and requests of 15+ labs by coordinating with a team of 2, ensuring resource allocation and task prioritization for ongoing projects.
- Coordinated and executed freezer defrosts, ensuring minimal disruption to lab operations while maintaining compliance with internal protocols.
- Streamlined reoccurring meetings with lab owners to assess and address lab needs, improving communication flow and identifying areas for process improvement in ongoing and upcoming projects.
Data Intake Specialist (Contractor)
CareMetx, LLC
04.2018 - 03.2019
- Managed and prioritized over 400 data entry requests weekly, ensuring deadlines were consistently met to maintain smooth and efficient workflows.
- Oversaw the maintenance of a sensitive medical database, ensuring all records were accurate, up-to-date, and compliant with organizational and regulatory standards.
- Coordinated the handling of all inbound and outbound packages, enrollment forms, no-response letters, and PAP applications, optimizing the process to ensure timely and accurate delivery.
- Led efforts to ensure patient enrollment forms adhered to privacy guidelines, maintaining strict HIPAA compliance and mitigating risks associated with sensitive data handling.
- Collaborated with team members on data validation, derived key insights, coordinated, and prioritized tasks and communicated updates about fixes.
- Facilitated smooth communication between internal stakeholders by serving as a liaison between departments during complex projects involving multiple teams.
- Recognized as a top performer in Q3 of 2018 for consistently driving high-quality outcomes and contributing to project success.
- Maintained client confidentiality by adhering to strict security protocols when handling sensitive information.
Reimbursement Specialist (Contractor)
Genentech
05.2017 - 01.2018
- Maintained consistent communication with payer representatives, third-party contacts, pharmacy staff, and case managers to facilitate seamless patient access to medications.
- Conducted over 100 benefit investigations per week with a strong focus on accuracy and efficiency.
- Consistently exceeded daily performance targets while meeting strict deadlines.
- Evaluated patient eligibility and determined product coverage based on payer authorization requirements.
- Updated and managed payer profiles by accurately recording payer-specific data in the system.
- Possess in-depth knowledge of the managed care industry, including government and commercial payers.
- Performed regular audits of billing records, identifying and resolving inconsistencies to enhance departmental efficiency.
Education
Bachelor of Science - Cell and Molecular Biology
San Francisco State University
San Francisco, CASkills
- Coupa, LIMS, Smartsheet,Asana, Benchling, Google Suite, Microsoft Office
Timeline
Senior Lab Operation Coordinator
Encoded Therapeutics
02.2022 - 02.2025
Senior Lab Coordinator
Zymergen
08.2020 - 12.2021
Lab Coordinator
Zymergen
03.2019 - 08.2020
Data Intake Specialist (Contractor)
CareMetx, LLC
04.2018 - 03.2019
Reimbursement Specialist (Contractor)
Genentech
05.2017 - 01.2018
Bachelor of Science - Cell and Molecular Biology
San Francisco State University
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