Ivy Cook
Sacramento,CA
Summary
Highly motivated, goal- oriented, Medical Assistant with extensive clinical and administrative skills. Knowledgeable in medical terminology and patient care. Consistently recognized for exceptional clinical performance and excellent in communication skills.
Overview
5
5
years of professional experience
Work History
Sales Associate
Ross Dress for Less
Sacramento, CA
06.2024 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted customers in locating products and researched store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Front End/ E- Commerce Team Member
Sprouts Famers Market
Sacramento, CA
05.2022 - 05.2023
- Focused on guests' experiences, ensuring they left the store satisfied by displaying excellent customer service.
- Commenced a new position as an instacart shopper while participating in the grocery department, later being 'labeled' as a hybrid employee.
- Adapted stronger communication skills and new work tasks whilst working quickly and efficiently.
Seasonal Associate
Tilly’s, World of Jeans
Sacramento, CA
11.2021 - 01.2022
- Engaged in working at the register, greeting individuals as they entered and exited the store.
- Organized clothes, shoes, and consistently assisted guests, finding items to increase customer satisfaction, engagement, and sales.
- Resolved complex issues and provided exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
Brand Ambassador I
Forever 21
Sacramento, CA
05.2021 - 10.2021
- Trained to dress accordingly- purchased new attire, creating an outfit as a way to advertise new merchandise.
- Engaged with guests, educating them in product knowledge and boosted sales through effective collaboration.
- Managed time wisely by recovering assigned section, organizing clothing, and/ or cleaning the fitting rooms.
Crew Member
McDonald’s
Sacramento, CA
12.2019 - 12.2020
- Took orders, prepared meals, collected payments, and cleaned creating a respectable and organized workspace.
- Listened attentively to customers' requests- swiftly adapted to problem solving and communication skills.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked collaboratively with teammates and accepted coaching from management team.
Education
UEI College
Sacramento, CA 03.2024 - 10 2024
Skills
- Adaptability
- Administrative Skills
- Attention to Detail
- Cash Handling
- Cleanliness
- Clinical Skills
- Collaboration
- Communication
- Creativity
- Excellent Customer Service
- Goal- Oriented
- Hygiene
- Leadership
- Multi- Tasking
- Organization
- Perfectionism
- Problem Solving
- Social Interaction
- Time Management
- Vital Signs
References
- Dave Rosenberg, Sprouts Assistant Store Manager- (916) 406-4934
- Rebekah Armstrong, Sprouts Store Manager- (916) 519-2283
- Micaela Mulkey, Special Education Teacher- (916) 690-3210
Timeline
Sales Associate
Ross Dress for Less
06.2024 - 09.2024
UEI College
03.2024 - 10 2024
Front End/ E- Commerce Team Member
Sprouts Famers Market
05.2022 - 05.2023
Seasonal Associate
Tilly’s, World of Jeans
11.2021 - 01.2022
Brand Ambassador I
Forever 21
05.2021 - 10.2021
Crew Member
McDonald’s
12.2019 - 12.2020