Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Ivy Devora

Weatherford,TX
Ivy Devora

Summary

Dynamic and results-oriented, excelling in customer service and strong multitasking. Demonstrated ability to enhance customer satisfaction and streamline operations, achieving significant improvements in efficiency. Skilled in payment processing and fostering positive guest experiences, I bring a blend of hard and soft skills to drive business growth and team development.

Overview

4
years of professional experience

Work History

Yogurt Story

Assistant Manager
11.2020 - 08.2022

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Walmart

Seasonal Sales Associate
09.2021 - 02.2022

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Hand And Stone

Front Desk Receptionist
08.2022 - 07.2023

Job overview

  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Blu Jasmine

Restaurant Hostess
07.2022 - Current

Job overview

  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.

Education

Weatherford High School
Weatherford, TX

High School Diploma
05.2021

University Overview

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Payment Processing
  • Scheduling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
American Sign Language
Professional Working

Timeline

Front Desk Receptionist
Hand And Stone
08.2022 - 07.2023
Restaurant Hostess
Blu Jasmine
07.2022 - Current
Seasonal Sales Associate
Walmart
09.2021 - 02.2022
Assistant Manager
Yogurt Story
11.2020 - 08.2022
Weatherford High School
High School Diploma

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Ivy Devora