Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
TruckDriver

Ivy Doss

Somerset,KY

Summary

Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dynamic Lead Sales Associate with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Lead Sales Associate

Dollar General #12347
12.2023 - Current
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Greeted customers and provided product advice to increase sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Delivered excellent customer service for repeat business and referrals.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

CNA

Bluegrass Senior Living
09.2021 - 04.2022
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Provided emotional support for patients during challenging times, fostering positive healing environment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction..
  • Supported needs of 32+ residents under long-term care.

Head Bartender/ Server

Texas Roadhouse Restaurant
11.2013 - 04.2015
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Closed out cash register and prepared cashier report at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained clean and organized workspace, adhering to strict hygiene standards for health and safety of customers.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Educated staff on responsible alcohol serving practices; created safe and enjoyable atmosphere for guests while reducing liability risks.
  • Trained 5 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol..
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Assisted with inventorying beverage stock and bar supplies.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

CNA

Lake Cumberland Women's Health Specialist
04.2010 - 11.2013
  • Checked patient vitals such as temperature, blood
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
  • Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
  • Prepared and sanitized rooms before surgical procedures and assisted surgeons during operations with medical equipment.
  • Evaluated patient histories, complaints, and current symptoms.
  • Recorded details regarding therapies to keep patient charts updated.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.

President

Charitable Gaming Jumper Club
05.2005 - 12.2010
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
  • Delivered operational excellence by optimizing resources, processes, and overall cost structure.
  • Reduced operational costs through strategic cost management initiatives...
  • Implemented robust financial controls to increase transparency, reduce risk, and optimize resource allocation.
  • Spearheaded talent acquisition efforts, attracting top-tier talent to build a high-performing team.
  • Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.
  • Championed corporate social responsibility initiatives, fostering goodwill within the community and industry.
  • Represented organization at industry conferences and events.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.

Pull Tab Seller

Lake Cumberland Youth Football Charity
01.2002 - 12.2010


  • Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
  • Utilized product knowledge to educate customers on features and benefits.
  • Established rapport with clients for long-term business partnerships, leading to increased sales and repeat customers.
  • Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
  • Developed promotional strategies to increase awareness and achieve sales goals.
  • Mentored junior team members on best practices in sales techniques, fostering a collaborative work environment that supported individual growth as well as shared success within the team.
  • Prepared and submitted reports to keep management informed of sales activities and progress..
  • Negotiated favorable terms with suppliers, reducing costs while ensuring consistent product quality and availability.
  • Trained and supervised team to use proper sales techniques, apply best practices and comply with protocols and regulations.
  • Consistently met or exceeded monthly sales targets through diligent prospecting and follow-up activities.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Built diverse and consistent sales portfolio.

Manager in Charge

Dinner Bell Restaurant
01.2009 - 04.2010


  • Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
  • Created a positive work environment by fostering open communication and encouraging employee development opportunities.
  • Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for the team.
  • Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
  • Oversaw hiring process, selecting top talent that contributed significantly to company growth and success.
  • Maintained strong vendor relationships, negotiating favorable contracts that saved on costs without sacrificing quality or service levels.
  • Provided strong leadership to enhance team productivity and morale.
  • Identified cost improvement changes and cost savings plans to increase company savings.
  • Evaluated hiring, firing, and promotions requests.
  • Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
  • Modified inventory control programs to maintain and enhance annual business plan.
  • Examined quarterly financials to determine business operating capacity.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Lead Waitress/ Short Order Cook

Mel's Diner
01.2008 - 01.2009
  • Collaborated with kitchen staff to ensure timely delivery of food orders, enhancing the overall dining experience.
  • Handled cash transactions accurately and responsibly when required.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Stepped into various roles within the restaurant as needed, showcasing adaptability and team player mindset.
  • Completed closing duties efficiently after each shift to prepare the restaurant for next day operations.
  • Managed difficult customer situations with tact and professionalism, working towards satisfactory resolutions for all parties involved.
  • Proactively addressed potential issues before they escalated by staying attentive to guests'' needs throughout their visit.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Increased customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Supported needs of 12- person wait staff who attended to specific needs of countless customers daily for 2 restaurant with social relevancy and intentionality.
  • Trained new team members on restaurant protocol, contributing to a more efficient and cohesive staff.
  • Maintained clean and organized dining areas, upholding the restaurant''s high standards for cleanliness and aesthetics.
  • Assisted management with scheduling, inventory control, and other administrative tasks as needed.

Receptionist

House Docotor's Handyman Service
01.2007 - 10.2008
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected client payments, processed transactions and updated relevant records.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Conseguir

Jamestown State Dock
05.2006 - 08.2006
  • Self-motivated, with strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.

Education

High School Diploma -

Somerset High School
Somerset, KY
05.2005

Skills

  • Customer Service
  • Retail Store Operations
  • Cash Handling
  • Team Leadership
  • Cash Handling Accuracy
  • POS System Operation
  • Cash Flow Management
  • POS system knowledge
  • Inventory and Stocking
  • Mentoring and training
  • Efficient sales transactions
  • Customer care
  • Positive Customer Experience
  • Persistent and Resilient
  • Meeting Sales Goals
  • Opening and closing procedures
  • Food safety and sanitation

Accomplishments

Hospitality Trained

Suntan Certified

CPR Certification

President of Charitable Gaming, Bingo Jumper Club for SHS Cheer

Vice President for LCYFL Charitable Gaming, Bingo

Mother of Three Young Girls

Beauty School Dropout

Been in Recovery for 7 years

The first Texas Roadhouse opening Bar to win REAL BAR in Texas Roadhouse History







Certification

Serving Others

Timeline

Lead Sales Associate

Dollar General #12347
12.2023 - Current

CNA

Bluegrass Senior Living
09.2021 - 04.2022

Head Bartender/ Server

Texas Roadhouse Restaurant
11.2013 - 04.2015

CNA

Lake Cumberland Women's Health Specialist
04.2010 - 11.2013

Manager in Charge

Dinner Bell Restaurant
01.2009 - 04.2010

Lead Waitress/ Short Order Cook

Mel's Diner
01.2008 - 01.2009

Receptionist

House Docotor's Handyman Service
01.2007 - 10.2008

Conseguir

Jamestown State Dock
05.2006 - 08.2006

President

Charitable Gaming Jumper Club
05.2005 - 12.2010

Pull Tab Seller

Lake Cumberland Youth Football Charity
01.2002 - 12.2010

High School Diploma -

Somerset High School

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Ivy Doss