Ivy Dunbar
West Hollywood,CA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Serves customers effectively with attention to detail and professional approach. Seeks opportunity to go above and beyond, improve processes and increase client satisfaction with maintaining a safe environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Corporate Flight Attendant
Vista America
Columbus, OH
06.2023 - Current
- Five star service to VIP clientele including meal planning, Culinary and Silver Service trained
- Shop and stock aircraft for each trip according to clients specific needs
- Hands on with catering inventory, stowed and set for predeparture
- Advocated for passengers to captain for needs to in-flight safety or general comfort
- Monitored passengers for rule-breaking take-off, touchdown or during flight and intervened to enforce safety and security policies
- Met demands of long shifts and irregular flight schedules by adjusting to different time zones and weekly demands
- Operated entertainment systems and equipment onboard aircraft to serve clients
- Identified and quickly handled special assistance requirements of elderly and disabled clients
- Clean, Sanitize and stock aircraft after each flight
Corporate Flight Attendant
Thrive Aviation
Las Vegas, NV
01.2023 - 08.2023
- Five star service to VIP clientele including meal planning, food preparation and presentation
- Anticipated needs of clients to enhance comfort and promote enjoyable flight.
- Developed positive relationships with customers through excellent customer service skills and professional attitude.
- Offered answers to clients' questions and resolved issues that arose during flights.
- Maintained accurate records of all inventory used on flights including food items and other consumables.
- Coordinated ground transportation arrangements for incoming and outgoing clients upon request from pilot or client representative.
- Assisted clients with special needs or requests while on board the aircraft.
- Checked aircraft for cleanliness and stocked it with food, beverages, and other amenities.
- Communication with ground as well as flight crew to ensure seamless operation
- Shop clients wants and needs for flights
- Prepare and serve pilots meals
Flight Attendant
United Airlines
Los Angeles, CA
12.2018 - 01.2023
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures
- Attended pre-flight briefings with crew members to prepare for flights
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Conducted assignments promptly and professionally and acted as positive member of team
- Monitored passengers for rule-breaking take-off, touchdown or during flight and intervened to inforce safety and security policies
- Prepared and served drinks, snacks, meals and processed sales for alcohol and other paid services
- Created welcoming environment by cheerfully greeting passengers and providing beverages and snacks during flight
- Identified quickly and handled the special assistance requirements of elderly and disabled passengers
- Verified adequate aircraft stock before departure by taking inventory and working with ground crew to fill needs
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information to customers as needed and resolving issues that arose during flight promptly and professionally
- Provided and trained in upscale service from domestic to international polaris clientele.
Education
Some College (No Degree) - Psycholoogy
Alabama State University
Montgomery, ALSome College (No Degree) - Psychology
Auburn University-Montgomery
Montgomery, ALSkills
- Exceptional Customer Service
- Client Communication
- Culinary Skills
- Silver Service and fine dining
- Emergency Response Coordination
- Passenger Support
- Flight Safety
- Cultural Awareness
- Company Culture and Values
- Strong Work Ethic
- Company Policy Adherence
- Professional Appearance
- Time Management
Accomplishments
- We Fly Together Training Award
- We Fly Above and beyond Training Award
- Nominated Training class speaker
Certification
- CPR/ AED
- Flight Attendant Certified
- Flight Safety
Timeline
Corporate Flight Attendant
Vista America
06.2023 - Current
Corporate Flight Attendant
Thrive Aviation
01.2023 - 08.2023
Flight Attendant
United Airlines
12.2018 - 01.2023
Some College (No Degree) - Psycholoogy
Alabama State University
Some College (No Degree) - Psychology
Auburn University-Montgomery
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