Overview
Work History
Education
Skills
Timeline
Generic

Ivy Espino

Frisco,TX

Overview

26
26
years of professional experience

Work History

Medical Front Office Receptionist

Piga Primary Care
08.2018 - 04.2022
  • Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
  • Streamlined front office operations for increased efficiency by effectively organizing patient records and documents.
  • Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
  • Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
  • Improved patient communication, providing clear instructions for upcoming appointments or procedures as needed.
  • Contributed to clinic growth through exceptional customer service, resulting in an increase of returning patients and word-of-mouth referrals.
  • Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
  • Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival.
  • Increased privacy compliance by strictly adhering to HIPAA regulations when handling sensitive patient information both digitally and physically.
  • Optimized appointment scheduling system through consistent updates of provider availability, allowing for higher patient volume without overbooking incidents.
  • Implemented streamlined check-out procedures, ensuring that patients received proper documentation and follow-up appointment scheduling.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Obtained payments from patients and scanned identification and insurance cards.

Accounts Payable Clerk

Marianas Steamship Inc
08.2003 - 02.2007
  • Streamlined invoice processing by implementing efficient filing and tracking systems.
  • Reduced late payment penalties by closely monitoring due dates and managing timely payments.
  • Improved vendor relationships through diligent communication and prompt issue resolution.
  • Maintained accurate financial records by regularly reconciling accounts payable transactions.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.

Hotel Front Desk Clerk

Guam Dai-Ichi Hotel
05.1996 - 04.1998
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Updated guest records with pertinent information to provide personalized service during their stay.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
  • Supported event planning efforts by coordinating room bookings and accommodations for large groups.
  • Implemented efficient systems for tracking lost-and-found items, expediting returns to rightful owners.
  • Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.

Hotel Front Desk Clerk

Westin Resort
12.1996 - 01.1998
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.

Education

BBA - Hotel And Restaurant Management

St. Scholastica’s College
Metro Manila, Philippines
03.1996

Skills

  • Empathy and Compassion
  • Electronic Health Records
  • Decision Making
  • Time Management
  • Telephone Etiquette
  • Customer Service
  • Active Listening
  • Adaptability
  • Patient Scheduling
  • Medical Terminology
  • Insurance Verification
  • HIPAA Compliance
  • Patient Registration
  • Payment Collection
  • Medical Records Management
  • EMR / EHR
  • Phreesia Software
  • Patient Billing
  • Cash Handling
  • Payment Scheduling and Collection

Timeline

Medical Front Office Receptionist

Piga Primary Care
08.2018 - 04.2022

Accounts Payable Clerk

Marianas Steamship Inc
08.2003 - 02.2007

Hotel Front Desk Clerk

Westin Resort
12.1996 - 01.1998

Hotel Front Desk Clerk

Guam Dai-Ichi Hotel
05.1996 - 04.1998

BBA - Hotel And Restaurant Management

St. Scholastica’s College

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