Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivy Funes

Pahoa,HI

Summary

Accomplished Store Leader with a proven track record at Parts Center Hawaii, enhancing team performance and profitability through strategic planning and effective team management. Expert in store operations and customer service, I excel in conflict resolution and team leadership, significantly improving customer satisfaction and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level homeless prevention specialist position. Ready to help team achieve company goals.

Overview

21
21
years of professional experience

Work History

Store Leader

Parts Center Hawaii
08.2017 - Current
  • Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
  • Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
  • Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
  • Managed budget allocation for store expenses while identifying cost-saving opportunities to boost profitability.
  • Developed strong customer relationships by delivering exceptional service and personalized attention.
  • Answered questions about store policies and addressed customer concerns.
  • Involved associates in decision-making processes to empower team and drive continued successes.
  • Implemented loss prevention strategies to detect theft incidents and minimize financial losses for the company.
  • Streamlined inventory management with accurate record-keeping and timely ordering of products.
  • Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
  • Perform opening and closing duties
  • review and maintain store inventory, delivery vehicles, etc
  • Able to balance cash journals on a daily basis

Tire and Sales Advisor

Lex Brodies Tire Co.
01.2015 - 03.2017
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Opening and Closing procedures
  • Cash Handling

Shift Supervisor

Oreilly Auto Parts Distrbution Center
02.2003 - 04.2014
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.

Education

High School Diploma -

Pahoa High School
Pahoa, HI
05.2001

Skills

  • Store safety
  • Store operations
  • Team Management
  • Promotions planning
  • Customer Service
  • Friendly and Positive
  • Team Leadership
  • Conflict Resolution
  • Team Development
  • Documentation And Reporting
  • Payroll Management
  • Recruiting and Hiring
  • Delegating Work

Timeline

Store Leader

Parts Center Hawaii
08.2017 - Current

Tire and Sales Advisor

Lex Brodies Tire Co.
01.2015 - 03.2017

Shift Supervisor

Oreilly Auto Parts Distrbution Center
02.2003 - 04.2014

High School Diploma -

Pahoa High School

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