Ivy Gallegos
San Antonio,TX
Summary
Experienced retail professional with a strong background in sales, customer service and management. Proven leadership abilities, including training and mentoring to achieve sales targets and improve customer satisfaction. Bilingual excellent problem solving skills, aiming to leverage these abilities to contribute to a positive shopping experience.
Overview
19
19
years of professional experience
Work History
Selling Associate
Victoria's Secret & PINK
San Antonio, TX
12.2024 - Current
- Motivated team members to exceed sales targets through individual coaching and support.
- Maintain a focus on bras to build⁶ Loyalty and support our "Best at Bras" culture.
- Efficiently balanced numerous sales floor tasks, ensuring attention to detail and high customer satisfaction.
- Problem solving bra fit issues.
Sales Associate
Bath & Body Works
San Antonio, TX
03.2024 - Current
- Provided accurate information about products, prices and services.
- Resolved customer issues with professionalism, improving customer satisfaction and loyalty.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Cash wrap lead to ensure proper customer satisfaction and efficiency with every transaction.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change..
- Received and displayed product shipments on store retail shelves upon delivery.
Bra Fitting Expert
Victoria's Secret & PINK
San Antonio, TX
04.2018 - 10.2023
- Conducted professional bra fittings for customers, assessing their needs and recommending the proper sizes
- Advised customers on proper care of bras to ensure longevity.
- Led training sessions for new hires on bra fitting techniques and company policies, enhancing team performance.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
PCR
National HME
San Antonio, Texas
07.2016 - 04.2018
- Selling of durable medical equipment to increase sales goal were being met.
- Answering incoming calls from Hospice patients and their families.
- Routing my team of drivers to deliver all medical equipment.
- Making outbound calls to patients and their families to confirm deliver times and make changes if need be
- Maintained updated knowledge through continuing education and advanced training.
Sales Manager
Victoria's Secret & PINK
San Antonio, TX
07.2011 - 08.2016
- Designed and executed effective sales strategies, significantly increasing revenue and meeting company objectives.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Executed strategic sales plans to expand customer base and revenue.
- Established goals for employees to promote achievement and surpass business targets.
- Led sales planning, development and account management to grow and establish new sales accounts.
- Coached, developed and motivated team to achieve revenue goals.
- Ability to improve customer satisfaction and drive customer loyalty.
- Submitting Payroll and adjusting time discrepancies.
- Mapping of sales floor to efficiently influence the customer experience.
- Floorset and execution.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Performance observations.
Assistant Manager
Western Finance
San Antonio, TX
01.2006 - 08.2011
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Taking applications in person and over the phone for personal signature and car title loans.
- Approving all types of loans.
- Looking over credit reports for loan approvals/denials.
Education
Roosevelt High School
Skills
- Customer Service Excellence
- Team Training & Development
- Sales Strategy Implementation
- Conflict Resolution
- Time Management
- Strong verbal communication
Timeline
Selling Associate
Victoria's Secret & PINK
12.2024 - Current
Sales Associate
Bath & Body Works
03.2024 - Current
Bra Fitting Expert
Victoria's Secret & PINK
04.2018 - 10.2023
PCR
National HME
07.2016 - 04.2018
Sales Manager
Victoria's Secret & PINK
07.2011 - 08.2016
Assistant Manager
Western Finance
01.2006 - 08.2011
Roosevelt High School