Ivy Galloway
Walnut Creek,CA
Summary
Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.
Overview
8
8
years of professional experience
Work History
Resident Manager
Muir Park Condos
01.2023 - 08.2023
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Conducted thorough background checks on prospective tenants to minimize risks associated with delinquency or lease violations.
- Managed daily operations, ensuring smooth functioning of the residential complex.
- Advertised on internet ad forums and obtained potential residents through lead generation.
- Collaborated with vendors for cost-effective services, negotiating contracts to secure optimal pricing on maintenance tasks.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers, and satellite and phone service providers.
- Collected, recorded and deposited monthly rents from over 501 tenants.
- Ensured compliance with local regulations by staying current on legislation updates and implementing necessary changes within the residential complex operations.
- Maximized property revenue with effective budget management, tracking expenditures carefully to remain within allotted funds.
- Evaluated and recommended improvements to property management software, optimizing its effectiveness for daily operations and reporting.
- Conducted property move-ins, move-outs and walk-through inspections.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Collected and maintained careful records of rental payments and payment dates.
- Completed annual rent calculations using housing database software.
- Coordinated appointments to show marketed properties.
TEACHERS ASSISTANT
KinderCare Learning Centers
05.2019 - 01.2020
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers
- Adapted teaching methods and materials to meet students' varying needs and interests
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts
- Distributed textbooks, workbooks, papers and pencils to students
- Organized student performance and enrichment activities to facilitate learning
- Conducted special assessments and tutoring sessions to support individual student needs
- Monitored students in class, hallways and cafeteria to enforce school rules
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring
- Established positive relationships with students, parents, fellow teachers and school administrators.
LEASING CONSULTANT
FPI Management
03.2015 - 12.2017
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses
- Tracked leads using CRM software and followed up with interested parties
- Experienced in dealing with new construction, luxury apartments, condominiums and over-55 communities
- Prepared lease paperwork and obtained signatures and first payments from new residents
- Encouraged prospective tenants to fill out applications after property tours
- Received rent payments and tracked transactions in accounting software
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
- Checked rental eligibility by following company's verification process
- Escalated critical issues to property manager to deliver immediate resolution
- Maintained accurate records of correspondence with and from tenants
- Conducted background checks on applicants
- Contacted and followed up with tenants on renewal notices
- Inspected outside of property regularly and immediately notified maintenance department to remedy issues and maintain curbside appeal
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages
- Marketed property to prospective tenants by giving tours and pointing out key features
- Used conflict resolution skills to quickly resolve issues among residents
- Detailed application requirements and answered questions from prospective tenants.
Education
Online Real Estate -
California Department of Real Estate
Diablo Valley College
Skills
- Customer relationship management
- Rent collection
- Complaint Handling
- Property Management
- Marketing and Advertising
- Vendor coordination
- Customer service-focused
- Decision-Making
- Creative and Adaptable
- Relationship Building
- Microsoft Office
- Financial budgeting and reporting
- Data Entry
- Operations Management
- Dispute Handling
- Social Media Engagement
- Monthly Fee and Payment Collection
- Sale and Rental Recordkeeping
Social Networks
- Facebook, https://Yes
- Twitter, https://Tik Tok
- Linkedin, https://Yes
Volunteering
I volunteer at a Christian school my children attend in Concord, Ca.
Timeline
Resident Manager
Muir Park Condos
01.2023 - 08.2023
TEACHERS ASSISTANT
KinderCare Learning Centers
05.2019 - 01.2020
LEASING CONSULTANT
FPI Management
03.2015 - 12.2017
Online Real Estate -
California Department of Real Estate
Diablo Valley College
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