Ivy Gomez
Palm Beach Gardens,FL
Summary
Positive and diligent Community Association Manager professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering almost 5 years of HOA/Condo management experience paired with goal-oriented and performance-minded approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Community Association Manager
Capital Realty Advisors
10.2019 - Current
- Improved community satisfaction by efficiently addressing and resolving homeowner concerns and inquiries.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
- Enhanced communication between homeowners and board members through regular meetings and reports. Attended Board Meetings, Budget meetings, and Annual meetings.
- Coordinated communications between residents, board members, contractors, and staff to keep everyone informed about important updates or changes within the communities.
- Facilitated conflict resolution among residents by mediating disputes professionally and diplomatically.
- Prepared narratives of the financial reports for board review, ensuring transparency in budgeting decisions and fiscal health of each association managed.
- Portfolio manager of three Associations,652 homes
- Secured pool and fitness facility maintenance, landscaping and waste removal.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Enforced compliance with community regulations and guidelines.
- Receive and process sales and lease applications for each Association.
- Managed gate access information through ABDI software.
- Prepared Board meeting packets, attended meetings and took minutes for two of the three properties.
- Code and submit invoices for payment from Tops Software.
- Maintained electronic filing system for each community.
- Review delinquent accounts with the Treasurer and submit to Association Attorney for collections.
- Manage mailings (with admin assistance) for budgets and Annual meetings
- Create Requests for Proposals and submit for bids on work from vendors.
Assistant Manager
Vineyard Vines
02.2017 - 09.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Store Manager
BCBGMAXAZRIA
12.2009 - 02.2017
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Bachelor of Arts - Political Science
University of Florida
Gainesville, FL08.1994
Skills
- Community Association Support
- Policy Enforcement
- Proposal Development
- Community guidelines enforcement
Certification
- Licensed Community Association Manger
Languages
Spanish
Full Professional
Timeline
Community Association Manager
Capital Realty Advisors
10.2019 - Current
Assistant Manager
Vineyard Vines
02.2017 - 09.2020
Store Manager
BCBGMAXAZRIA
12.2009 - 02.2017
Bachelor of Arts - Political Science
University of Florida
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