Ivy Gonzales
Plainville,GA
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Home Depot through exceptional service and efficient problem resolution. Skilled in cash handling and fostering customer relations, I excel in high-pressure environments, demonstrating patience, empathy, and a commitment to excellence. Achieved notable improvements in customer retention and operational efficiency, underscoring my dedication to service excellence and team collaboration.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Committed and hardworking Job Title with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
9
9
years of professional experience
Work History
Cashier
Tractor Supply Company
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Service Desk Representative
Home Depot
01.2022 - 01.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Managed high call volumes while maintaining exceptional quality of service, ensuring customer satisfaction at all times.
- Maintained detailed records of customer interactions using CRM tools for future reference and analysis purposes.
- Consistently exceeded performance metrics, contributing to higher departmental standards and service excellence.
- Participated in cross-functional teams to create and implement policies that enhanced overall customer experience.
- Reduced response time for customer inquiries by streamlining communication processes within the team.
- Developed rapport with clientele through friendly yet professional demeanor, fostering long-term relationships with customers.
- Assisted in implementing new CRM software for better tracking of customer interactions and faster issue resolution.
- Played a key role in departmental initiatives aimed at improving customer service standards, contributing to the overall success of the organization.
- Achieved high levels of customer retention by proactively following up on resolved issues to ensure continued satisfaction with provided services.
- Conducted periodic reviews of procedures to identify areas of improvement, resulting in increased operational efficiency.
- Delivered comprehensive training sessions to upskill colleagues on product knowledge and service techniques, elevating team performance as a whole.
- Deescalated tense situations effectively, turning potentially negative experiences into positive outcomes for customers.
- Improved overall team performance by mentoring new hires and sharing best practices in customer service.
- Retained valuable clients by identifying their needs and offering personalized solutions, strengthening brand loyalty.
- Exceeded monthly sales targets consistently through upselling and cross-selling relevant products and services to customers, driving revenue growth.
- Boosted first call resolution rates by consistently providing accurate information and effective solutions to customers.
- Provided ongoing feedback on product issues raised by customers, helping drive continuous improvements within the organization.
- Collaborated with other departments to ensure a seamless customer experience across all touchpoints.
- Managed high levels of call flow and responded to technical support needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Cashier
Whataburger Restaurants L&c
01.2016 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate Degree - Cosmetology
Georgia Northwestern Technical College
Rome, GA01.2023
Gregory Portland High School
Portland, TX05.2018
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash register operation
- Customer relations
Timeline
Cashier
Tractor Supply Company
06.2024 - Current
Customer Service Desk Representative
Home Depot
01.2022 - 01.2023
Cashier
Whataburger Restaurants L&c
01.2016 - 02.2021
Associate Degree - Cosmetology
Georgia Northwestern Technical College
Gregory Portland High School
Similar Profiles
Tyler AtkinsTyler Atkins
Reciver at Tractor Supply CompanyReciver at Tractor Supply Company
Nicholas HurstNicholas Hurst
Receiver at Tractor Supply CompanyReceiver at Tractor Supply Company
Francisco HerreraFrancisco Herrera
Feed Loader at Tractor Supply CompanyFeed Loader at Tractor Supply Company