Ivy Gonzalez
Lancaster,CA
Summary
As a recent Medical Assistant graduate (September 2024), I successfully completed over 160 hours of hands-on clinical externship in a busy urgent care setting, gaining valuable experience in both front- and back-office duties. During my training, I performed multiple EKGs, venipunctures, injections, and point-of-care tests while maintaining strict adherence to safety and infection control protocols. I became proficient with Electronic Health Records and adapted quickly to different systems. Recognized by instructors and clinical supervisors for my professionalism, attention to detail, and compassionate patient care, I consistently demonstrated strong communication skills with diverse patient populations. I maintained perfect attendance throughout my program and actively sought additional training opportunities, including wound care and splinting. My commitment to learning and teamwork contributed to improved patient flow and high patient satisfaction during peak hours.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Advanced Center for Neurology & Headache
Valencia, CA
11.2024 - 06.2025
- Assist provider with patient exams, including cranial nerve testing, motor/sensory evaluations, and reflex assessments
- Prepare patients for diagnostic procedures such as EEGs, EMGs, and MRI referrals
- Record detailed patient histories, symptoms, and medication compliance in EMR
- Preformed MOCHA Exams
- Greet patients warmly and check them in/out
- Schedule appointments, follow-ups, and diagnostic tests
- Answer phones and respond to voicemails or patient inquiries
- Confirm upcoming appointments and send reminders (calls, texts, emails)
Medical Assistant
Lancaster Urgent Care
Lancaster, CA
08.2024 - 04.2025
- Administered patient vitals and medical histories to support accurate assessments.
- Assisted in preparation of examination rooms, ensuring compliance with safety protocols.
- Educated patients on treatment plans and preventive care practices to promote health literacy.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Proficient in obtaining and recording vital signs, including blood pressure, temperature, pulse, respirations, and oxygen saturation.
- Skilled in performing phlebotomy, administering injections, and collecting specimens for laboratory testing.
- Experienced in assisting with urgent care procedures such as wound care, suture removal, splint application, and abscess drainage.
- Knowledgeable in point-of-care testing (e.g., rapid strep, flu, COVID-19, urinalysis, glucose monitoring).
- Performed 12-lead EKGs accurately and efficiently to assist with diagnostic evaluations in a fast-paced urgent care setting.
- Familiar with insurance verification, ICD-10 and CPT coding, and front-desk administrative tasks in a fast-paced setting.
Customer Service Cashier
Vallarta Supermarket
Lancaster, CA
09.2023 - 09.2024
- Maintained accurate records of transactions using the point-of-sale system
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Complied with all health and safety regulations while performing job duties.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Provided excellent customer service by helping customers locate items they were looking for.
- Greeted customers and provided friendly customer service.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Built loyal clientele through friendly interactions and consistent appreciation.
Private Nanny
Inglewood, CA
01.2020 - 01.2021
- Provided full-time care for 3 children, ages 2y/o, 4y/o, and 5 y/o, ensuring their safety, well-being, and developmental growth.
- Planned and implemented age-appropriate activities to promote physical, emotional, and social development, including outdoor play, arts and crafts, educational games, and reading.
- Prepared nutritious meals and snacks, accommodating dietary restrictions and preferences.
- Assisted with homework and educational projects, fostering a supportive learning environment.
- Maintained a clean and organized home environment, performing light housekeeping duties related to childcare.
- Established and maintained a structured daily routine, including meal times, naps, and bedtime schedules.
- Coordinated and supervised playdates, extracurricular activities, and outings to parks, museums, and other recreational locations.
- Communicated regularly with parents to provide updates on children's progress, behavior, and any concerns.
- Administered first aid and managed minor illnesses, following established health and safety protocols.
- Assisted children with daily routines, including dressing, grooming, and hygiene.
- Transported children to and from school, appointments, and extracurricular activities, ensuring punctuality and safety.
Education
Medical Assisting
High Desert Medical College
Lancaster, CA08.2024
Psychology & Sociology
Antelope Valley College
Lancaster, CA12.2023
High school diploma - undefined
Golden Valley High school
Santa Clarita, CA01.2023
Skills
- Bilingual
- Attention to detail
- Adaptability and Flexibility
- Ability to multitask
- Professional and Reliable
- Great time management skills
Certification
- Basic Life Support (BLS)
- CPR
- Food Handlers certificate
LANGUAGES
English - Fluent
Native or Bilingual
Spanish - Fluent
Professional Working
Timeline
Medical Assistant
Advanced Center for Neurology & Headache
11.2024 - 06.2025
Medical Assistant
Lancaster Urgent Care
08.2024 - 04.2025
Customer Service Cashier
Vallarta Supermarket
09.2023 - 09.2024
Private Nanny
01.2020 - 01.2021
Psychology & Sociology
Antelope Valley College
High school diploma - undefined
Golden Valley High school
Medical Assisting
High Desert Medical College