Ivy Greene
Pittsburgh
Summary
Dynamic Assistant General Manager at Condado with a proven track record in staff management and operations oversight. Enhanced customer satisfaction through effective problem resolution and trained teams to excel. Skilled in budgeting and financial reporting, driving profitability while fostering a collaborative work environment. Committed to excellence in service and team development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant General Manager
CONDADO
09.2020 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Scheduling for about 15-25 employes
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Hiring
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Invoices
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
CSR
S&T
02.2020 - 09.2020
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Line Cook
Rivers Casino Pittsburgh
11.2015 - 12.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Education
High School Diploma -
Obama
Pittsburgh, PA06-2014
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Operations oversight
- Sales forecasting
- Vendor relationship management
- Financial reporting
- Customer retention
- Google drive
- Training and development skill
- Business operations background
- Budgeting and cost control
- Team leadership strength
- Customer service management
- Staff hiring
- Customer service
Certification
sevsafe
Timeline
Assistant General Manager
CONDADO
09.2020 - Current
CSR
S&T
02.2020 - 09.2020
Line Cook
Rivers Casino Pittsburgh
11.2015 - 12.2019
High School Diploma -
Obama