Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Ivy Hamilton

Salem,OR

Summary

Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Successful at keeping customers satisfied with speedy and accurate delivery services. Forward-thinking with an organized approach and in-depth understanding of business practices, customer requirements and delivery standards.

Overview

21
21
years of professional experience

Work History

Delivery Coordinator

Lowe's
Salem, OR
06.2023 - Current
  • Tracked shipments, updated customers on delivery status, and addressed any customer inquiries.
  • Maintained accurate records of deliveries and invoices in company database.
  • Coordinated with warehouse staff to ensure timely loading and unloading of goods.
  • Resolved issues related to incorrect or damaged shipments in a timely manner.
  • Provided support for planning special deliveries such as hazardous materials or oversized items.
  • Monitored stock levels and placed orders when necessary.
  • Identified areas where operational improvements could be made within the shipping process.
  • Managed communication between internal departments and external partners during the delivery process.
  • Coordinated, distributed and filed paperwork for each delivery.
  • Engaged with customers regarding delivery and merchandise requests.
  • Completed merchandise inspections to look for signs of damage and check accuracy of pulled items versus ordered items.
  • Set up delivery schedules, monitored progress and informed customers of delays or changes.
  • Used organizational skills and abilities with equipment to prepare shipping loads.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
  • Operated machines and equipment to complete work assignments or to assist workers.

Customer Service Representative

Lowe's
Salem, OR
06.2021 - 06.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Made outbound calls to obtain account information.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.

Homemaker

N/A
Salem, OR
11.2010 - 06.2021

Associate

Fred Meyer
Salem, OR
03.2010 - 11.2010
  • Reported any discrepancies or errors in pricing or inventory levels to management.
  • Helped customers locate items within the store using the inventory system.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Encouraged customers to sign up for loyalty programs or store credit cards.
  • Assisted customers with selecting items and answering questions about products.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Performed cash register functions accurately and efficiently.
  • Processed payments using point-of-sale systems.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Maintained an up-to-date knowledge of store promotions, specials, events..
  • Answered customer questions and provided store information.
  • Built relationships with customers by providing friendly customer service.
  • Supported management team to facilitate task completion and meet performance goals.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Cleaned shelves, counters and tables to maintain organized store.

Housekeeper And Property Manager

Self-Employed
Santa Rosa Beach, FL
03.2003 - 08.2009
  • Maintained vacation homes for clients
  • Networked to build client lists
  • Worked closely with agents to meet client needs
  • Coordinated staff

Education

GED -

Northwest Florida State College, Chautauqua Center
DeFuniak Springs, FL
03.2007

Skills

  • Claims Management
  • Shipping Procedures
  • Shipping Processes
  • Order Checks
  • Merchandise Inspections
  • Delivery Documentation
  • Coaching and Mentoring
  • Equipment Operation
  • Decision-Making
  • Documentation and Reporting
  • Staff Training
  • Performance Monitoring
  • Interpersonal Communication
  • Inventory Management
  • Team Leadership
  • Appointment Scheduling
  • Complaint Resolution
  • Inbound and Outbound Calling
  • Customer Service
  • Active Listening
  • High-Energy Attitude
  • Delivery Scheduling
  • Client Relations
  • Order Processing
  • Problem-Solving Abilities
  • Critical Thinking

Affiliations

  • Strength Training

Languages

English
Professional

Timeline

Delivery Coordinator

Lowe's
06.2023 - Current

Customer Service Representative

Lowe's
06.2021 - 06.2023

Homemaker

N/A
11.2010 - 06.2021

Associate

Fred Meyer
03.2010 - 11.2010

Housekeeper And Property Manager

Self-Employed
03.2003 - 08.2009

GED -

Northwest Florida State College, Chautauqua Center

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Ivy Hamilton