Ivy Hotea

• Worked quickly and communicated effectively with customers to check them into skating events in a timely manner.
• Maintained positive relationships within the workplace by communicating openly and respectfully with coworkers and supervisors.
• Developed strong relationships with customers through friendly interactions, leading to increased loyalty and return visits.
• Monitored public skate sessions on the ice, enforcing rink rules in a professional and friendly manner.
• Cleaned the front desk and lobby regularly, maintaining an orderly and professional work environment.
• Performed closing duties independently while staying attentive to customers at the front desk.
• Distributed and collected rental skates, making sure customers received the right size, and replacing them neatly on the correct shelves when returned.
• Organized name tags for Learn-to-Skate sessions, working quickly to distribute skates and guiding new students through the check-in process.
• Operated the phone, answering customers' questions about the facility and its events.
• Helped customers navigate the rink website and create an online account in order to register for current and future events at the rink.

(Seasonal job)

• Supervised a group of children, leading them through a variety of activities (horseback riding, arts and crafts, swimming, etc.) bonding with each child while also maintaining their safety.
• Educated children about horses and how to safely handle them.
• Assisted CITs and junior counselors in tacking up and un-tacking horses.
• Groomed and washed horses, clearing stalls of excrement when necessary.
• Helped lead horses around the ring during riding lessons.
• Shared a love of horses with campers and coworkers!

• Carried out customer orders quickly and precisely to ensure quality customer service.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Learned all required tasks quickly to maximize performance.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Operated register to process payments and collect cash payment for order totals.
• Carried out closing duties, cleaning the store and properly storing ingredients for the night.
• Regularly restocked ice cream tubs and toppings when running low.
• Developed positive relationships with coworkers and customers to maintain an enjoyable work environment and a memorable customer experience.

• Taught daily swim instruction to students varying in ages and skill levels.
• Established strong relationships with students' parents or guardians through open communication channels about their child's progress.
• Enhanced swimmer safety by consistently monitoring pool activities and enforcing rules.
• Supported students with special needs by adapting lesson plans and providing extra assistance when necessary.
• Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
• Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
• Maintained control and safety of class and kept children within eyesight and at a safe distance at all times.