Ivy Huskey
Rexburg,Idaho
Summary
Dynamic Customer Care Representative with proven expertise at SafeStreets USA LLC in billing adjustments and database management. Adept at resolving customer issues with a calm demeanor and enthusiasm, while efficiently processing orders and scheduling appointments. Recognized for excellent service and ability to foster positive customer relationships.
Overview
1
1
year of professional experience
Work History
Customer Care Representative
SafeStreets USA LLC
Rexburg, ID
05.2023 - 10.2023
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Scheduled product maintenance and installation appointments.
- Effectively answered questions, suggested effective solutions, and resolved issues quickly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Conducted regular follow-up calls with customers after resolving their issues.
- Worked with other departments to resolve certain customer issues.
Customer Care Representative
Melaleuca
Rexburg, ID
02.2023 - 04.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Kept detailed records of customer interactions and transactions.
- Identified opportunities to upsell additional services when appropriate.
- Updated system with order specifics and customer details, preferences, and billing information.
- Efficiently managed customer orders over the phone, ensuring quick and accurate processing.
Operator Helper
Idahoan Foods
Lewisville, ID
09.2022 - 02.2023
- Reported any potential hazards or unsafe conditions immediately.
- Checked control panel and gauges during equipment operation.
- Collected scrap material from work area and disposed of it properly.
- Maintained production records and logs.
- Assisted Operators with machine set-up and maintenance tasks.
- Learned and followed safety and emergency procedures.
- Followed established procedures for operating machinery.
- Provided support to other departments as needed.
- Communicated effectively with colleagues and supervisors.
- Collaborated with team members to achieve daily goals.
- Responded promptly to requests from Operators for assistance.
- Loaded and unloaded materials onto machines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated equipment and machinery according to safety guidelines.
- Recognized by management for being a dedicated worker.
- Operated pallet jacks to transport heavy loads.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Tagged and wrote identifying information on containers, boxes, and cargo.
- Directed items according to established routing schemes using scanning equipment to assist product sorting processes.
- Packed boxes and stock using organizational guidelines.
Education
High School Diploma -
Eagle High School
Eagle, ID06-2021
Some College (No Degree) - Health Psychology
Brigham Young University - Idaho
Rexburg, IDSkills
- Customer service
- Billing adjustments
- Database management
- Order processing
- Appointment scheduling
- Time management
Affiliations
- Creating artistic pieces
- Rock climbing
- Cooking
Languages
American Sign Language
Limited
Timeline
Customer Care Representative
SafeStreets USA LLC
05.2023 - 10.2023
Customer Care Representative
Melaleuca
02.2023 - 04.2023
Operator Helper
Idahoan Foods
09.2022 - 02.2023
High School Diploma -
Eagle High School
Some College (No Degree) - Health Psychology
Brigham Young University - Idaho
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