Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivy Jackson

Jackson,MS

Summary

To obtain employment in a productive and stable environment where will be able to effectively implement, support, and provide quality service. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Medical Office Assistant

UMMC ENT CLINIC
04.2023 - Current
  • Perform a wide variety of clerical and administrative tasks
  • These include scheduling appointments, word processing, billing, data entry, filing, and answering telephone calls
  • May also perform minor medical duties
  • Correcting insurance and also putting insurance in the system
  • Give the best customer service there is.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Prepared and processed patient referrals and transfer requests.
  • Registered patients and completed associated paperwork for accurate records.
  • Answered phone calls and messages for 10-physician Otolaryngologist medical facility, scheduling appointments, and handling patient inquiries.

Telephone Operator

University of Mississippi Medical Center
06.2022 - 04.2023
  • Main switch board for UMMC transferring patients to their doctor’s office, looking up appointments for patients
  • Changing on call schedule for doctors
  • Helping patients access their MyChart accounts
  • Also looking up patient’s room numbers that’s inpatient.
  • Find phone numbers they may use computerized directories to help callers find phone numbers.
  • Contact authorities in a emergency, telephone operators may be called upon to contact the authorities
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Connected callers with appropriate professional, department, or business.
  • Warmly greeted callers and offered assistance in transferring to appropriate department or employee.

Cashier

Lowe’s Home Improvement
03.2019 - 10.2020
  • Assisted customers with providing information about the products, operated a cash register efficiently and completed re-shop at the end of shift.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Retrieved items for customers and verified prices.
  • Answered questions about store policies and addressed customer concerns.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Met customer needs through polite, friendly and attentive service.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

CCR

Conduent, LLC
09.2017 - 05.2019
  • Continuously classified and filed records to keep the system efficient and all information organized
  • Consulted with customers to understand their desires and suggest the best products to meet their needs
  • Maintained efficient office operations by offering skilled clerical support to senior team members
  • Prepared financial reports for senior managers to aid in the budget processes and support accurate decision making
  • Processed daily invoices and payments to keep accounting records current
  • Coded all transactions according to the internal company system to avoid errors
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Associate

Burlington
09.2016 - 03.2018
  • Maintained revenue by attracting customers with attractive sales displays
  • Helped customers find desired items and sizes by closely supporting each person throughout the buying process
  • Quickly connected with each customer to help and promote products
  • Encouraged customers to sign up for warranties and additional services, consistently exceeding quotas for add-on sales
  • Located out-of-stock items for customers with other store locations or by directly contacting vendors.
  • Provided product price information to customers.
  • Identified customer needs and wants to enhance customer experiences and boost sales.

Cashier

KFC
10.2014 - 05.2016
  • Increased sales of target items by employing excellent upselling and communication skills
  • Engaged customers and built connections using a positive, upbeat attitude
  • Reviewed the incoming orders and assigned work to the cooks to maintain a demanding schedule
  • Serviced the facility's bathrooms every 2 hours to remove the trash, restock supplies and wipe down surfaces
  • Kept floors clean with regular sweeping, mopping.

Education

Bachelor of Science - Criminal Justice

Jackson State University
Jackson, MS
12.2024

Certification - Medical Assisting

Delta Technical College
Horn Lake, MS
12.2021

Associate of Science - Criminal Justice

Hinds Community College
Raymond, MS
06.2021

High School Diploma -

Forest Hill High School
Jackson, MS
05.2017

Skills

  • Customer service
  • Process transactions
  • Process payments
  • Documentation
  • Serve customers
  • Maintain equipment
  • Coordinate schedules
  • Retail operations
  • Organization
  • Communication
  • Medical Knowledge
  • Computer Skills
  • Scheduling appointments
  • Public speaking
  • Digital Information System
  • HIPAA Compliance
  • Insurance billing procedures
  • Records Management
  • Medical Records Maintenance
  • Professionalism
  • Analytical Skills
  • Multitasking
  • Time management abilities
  • Problem-Solving
  • Team Collaboration
  • Written Communication
  • Task Prioritization

Timeline

Medical Office Assistant

UMMC ENT CLINIC
04.2023 - Current

Telephone Operator

University of Mississippi Medical Center
06.2022 - 04.2023

Cashier

Lowe’s Home Improvement
03.2019 - 10.2020

CCR

Conduent, LLC
09.2017 - 05.2019

Associate

Burlington
09.2016 - 03.2018

Cashier

KFC
10.2014 - 05.2016

Bachelor of Science - Criminal Justice

Jackson State University

Certification - Medical Assisting

Delta Technical College

Associate of Science - Criminal Justice

Hinds Community College

High School Diploma -

Forest Hill High School
Ivy Jackson