Ivy James
Locust Grove,VA
Summary
Dynamic Senior Business Analyst with expertise in data analysis and business process improvement. Proven track record in project management and stakeholder engagement, delivering impactful solutions that enhance operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Nuclear Business Analyst
Dominion Energy
Glen Allen, Virginia
09.2025 - 03.2026
- Analyzed business processes to identify areas for improvement.
- Assisted in developing project documentation and requirements gathering.
- Facilitated meetings to gather stakeholder input and feedback effectively.
- Conducted data analysis to inform decision-making and strategy development.
- Supported change management initiatives through effective communication strategies.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Analyzed existing systems and processes to identify areas of improvement.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Evaluated business processes for improvement opportunities through automation or streamlining.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Managed and led meetings and workshops with multiple departments to solidify requirements.
- Defined business requirements and reported them back to stakeholders.
Senior Business Analyst-Technical Writer
Netcentrics-Department of Defense
Herndon, Virginia
04.2023 - 04.2025
- Developed user manuals and technical documentation for software applications.
- Collaborated with developers to gather information on product features and functionalities.
- Edited and reviewed content for clarity, consistency, and accuracy across documents.
- Created online help systems and FAQs for end-users to enhance usability.
- Conducted research to ensure documentation met industry standards and best practices.
- Coordinated with cross-functional teams to align documentation with project timelines.
- Implemented feedback from users to improve documentation quality and effectiveness.
- Participated in project meetings as an active contributor of ideas.
- Drafted diagrams, illustrations and flowcharts to make complex concepts easier to understand.
- Ensured compliance with established style guidelines across all documents produced by the team.
- Developed, revised and maintained technical documents including user guides, tutorials, installation instructions and process documents.
- Developed processes for efficient document creation and revision cycles.
- Consulted with internal stakeholders on document structure and content layout.
- Created user documentation for various materials and developed how-to guides and instruction manuals.
- Established consistent and repeatable process for technical documentation within global team.
Certified Scrum Master-Team Lead
Navy Federal Credit Union
Vienna, Virginia
03.2020 - 04.2023
- Facilitated Scrum ceremonies to enhance team collaboration and communication.
- Guided teams in implementing Agile principles and best practices effectively.
- Coordinated with stakeholders to clarify project requirements and priorities.
- Mentored team members in Agile methodologies and continuous improvement techniques.
- Identified and removed impediments to ensure smooth workflow and productivity.
- Collaborated with product owners to maintain a well-defined product backlog.
- Monitored team performance metrics to drive efficiency in project execution.
- Supported cross-functional teams in delivering value-driven software solutions consistently.
- Maintained product backlogs, ensuring that items are well defined and prioritized based on business value.
- Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
- Created dashboards using various tools such as AzureDevOPs, JIRA, Confluence, to track project progress and milestones.
- Encouraged continuous process improvement initiatives through retrospectives.
- Documented new features and strategies as well as user stories and criteria for acceptance.
- Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection.
- Provided guidance to Product Owners regarding Agile principles and best practices for managing product backlogs.
- Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
- Removed impediments and protected team members from interruptions and distractions to maximize productivity.
- Conducted demos of completed work at the end of each sprint cycle.
- Collaborated with other Scrum Masters across teams to ensure consistency in processes and tools used.
- Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.
- Assessed team metrics and worked to drive improvements and innovate new approaches.
Education
Bachelor of Arts - Business Communication
College of New Rochelle
New Rochelle, NY06-1998
Skills
- Data analysis
- Project management
- Requirement gathering
- Technical documentation
- Agile methodologies
- Business process improvement
- Continuous improvement
- Team collaboration
- Client relationship management
- Quality assurance
- Software development life cycle
- Stakeholder engagement
Certification
Certified Scrum Master
Timeline
Senior Nuclear Business Analyst
Dominion Energy
09.2025 - 03.2026
Senior Business Analyst-Technical Writer
Netcentrics-Department of Defense
04.2023 - 04.2025
Certified Scrum Master-Team Lead
Navy Federal Credit Union
03.2020 - 04.2023
Bachelor of Arts - Business Communication
College of New Rochelle