Ivy Johnson
Hickory,NC
Summary
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
18
18
years of professional experience
Work History
Practice Administrator
Mountain View Pediatrics
Morganton, NC
12.2020 - 12.2023
- Assessed staffing levels against operational needs in order to optimize resources utilization.
- Addressed customer complaints in a timely manner to maintain high satisfaction ratings.
- Conducted regular meetings with practice staff to review performance objectives, goals, and outcomes.
- Tracked progress towards meeting organizational goals through periodic evaluations.
- Oversaw recruitment efforts for new employees and provided onboarding training sessions.
- Analyzed financial data to identify areas of improvement in cost control initiatives.
- Participated in continuing education courses relevant to healthcare administration topics.
- Monitored employee attendance records and maintained time off requests and approvals accordingly.
- Developed and implemented practice policies and procedures to ensure compliance with applicable laws and regulations.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Motivated staff by offering direction and providing constructive feedback.
- Created and implemented policies and procedures for effective practice management.
- Complied with OSHA and HIPAA regulations.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
OPERATIONS MANAGER
Ivy Bobbitt Johnson, Catawba Brewing Company
Morganton, NC
07.2009 - 03.2021
- Develops and maintains files.
- Develops weekly and monthly spreadsheets and reports.
- Plans and executes promotional and fundraising events.
- Enforces company polices and standards which align with government regulations.
- Completes financial analysis of revenue on a weekly basis.
- Designs sales and service strategies to improve revenue and retention.
- Manages a staff of 10-15 employees.
- Assists with Human Resource policies.
- Completes payroll and schedules for all employees.
- Participates in marketing and sales meetings on a weekly basis.
- Creates and sends billing invoices to distributors on a daily basis.
- Books all events and serves as a central contact for the entire brewery.
- Managed inventory levels to optimize stock availability while minimizing costs associated with excess inventory.
Foundation Coordinator - Office Manager
Carolinas Healthcare System - Blue Ridge
Morganton, NC
08.2017 - 12.2018
- Received and processed charitable gifts using the donor management software, Blackbaud.
- Oversaw donor database management and reporting which included maintaining donor records according to the established procedures and maintaining confidentiality of donors.
- Provided administrative support to the foundation’s efforts, meetings, activities, and events.
- Assisted in organizing and implementing fundraising activities and promotions.
- Served as liaison and resource for board members, volunteers, and donors.
- Executed month-end reporting and balancing.
- Performed clerical functions such as computer operation, answering phones, mail processing, maintaining supplies, etc.
- Demonstrated technical and creative writing skills.
- Responsible for social media marketing and tracking productivity.
- Assisted with researching grant opportunities and writing grant applications.
Internship Student
Mountain View Pediatrics
Morganton, NC
05.2016 - 07.2016
- Charted patient information.
- Assisted with tasks that needed to be done in the EHR.
- Gained a general overview of the facilities day to day operation.
- Attended meetings.
- Worked in the billing and insurance department.
- Shadowed Nurse Practitioners and Physicians.
- Helped implement a new software and equipment to test for ADD and ADHD in children.
- Revised and updated the Employee Handbook.
CUSTOMER SERVICE SPECIALIST
Tri County Wireless, Verizon Wireless Retailer
08.2007 - 03.2009
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Developed highly empathetic client relationships and earned a reputation for exceeding sales goals.
- Cross trained and provided back-up for other customer service representatives when needed.
- Worked as a team member performing cashier duties, product assistance and cleaning.
ADMINISTRATIVE ASSISTANT
Wild Ridges - Real Estate Development
12.2005 - 08.2007
financial
- Planned travel arrangements for a number of executives and staff.
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Designed elefileonic file systems and maintained electronic and paper files.
- Served as central point of contact for all inside vendors needing to gain access to the building.
- Made copies, sent faxes, and handled all incoming and outgoing correspondence.
- Organized files and developed spreadsheets.
- Dedicated individual with experience in administration and customer service.
- As a recent Healthcare Management graduate from Appalachian, I’m looking forward to challenging myself and obtaining and expanding my experience in the healthcare profession.
- Attention to Detail Budgeting Team Leadership Multitasker Accountability ImEfficiencyfficiency Cultural Awareness/Sensitivity Critical ThConflict Conflict Resolution Integrity.
Education
BACHELOR OF SCIENCE - Healthcare Management
Appalachian State University
2016
ASSOCIATE OF SCIENCE - Science
Western Piedmont Community
College
2013
Skills
- Systems implementation
- Performance reporting
- Policies and procedures implementation
- Financial and cash flow analysis
- Staff training and development
- Business Administration
- Adaptable
- Team Building/Leadership
- Ethical
- Respectful
- Honest
- Compassionate
- Emotionally Intelligent
- Integrity
Timeline
Practice Administrator
Mountain View Pediatrics
12.2020 - 12.2023
Foundation Coordinator - Office Manager
Carolinas Healthcare System - Blue Ridge
08.2017 - 12.2018
Internship Student
Mountain View Pediatrics
05.2016 - 07.2016
OPERATIONS MANAGER
Ivy Bobbitt Johnson, Catawba Brewing Company
07.2009 - 03.2021
CUSTOMER SERVICE SPECIALIST
Tri County Wireless, Verizon Wireless Retailer
08.2007 - 03.2009
ADMINISTRATIVE ASSISTANT
Wild Ridges - Real Estate Development
12.2005 - 08.2007
BACHELOR OF SCIENCE - Healthcare Management
Appalachian State University
ASSOCIATE OF SCIENCE - Science
Western Piedmont Community
College
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