Ivy Johnston
Lubbock,TX
Summary
Transitioning from customer-focused, creative environment to explore new opportunities. Developed strong client interaction and artistic skills. Seeking to apply these transferable skills in dynamic and engaging new field. Skilled beauty professional with thorough expertise in nail care, nail art, and customer service. Adept at maintaining high sanitation standards and creating personalized experiences that exceed client expectations. Strong collaborator who adapts easily to changing needs, ensuring consistent, high-quality results. Known for reliability, creativity, and exceptional attention to detail in manicures, pedicures, and nail enhancements.
Overview
4
4
years of professional experience
Work History
Customer Service
Retail
Lubbock, TX
11.2020 - Current
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Increased customer loyalty through personalized interactions, building rapport with clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
Education
Manicurist/Nail Technician -
Vogue College of Cosmetology
Lubbock, TX10.2024
Skills
- Acrylic Application
- Polish Application
- Nail Beautification/Care
- Nail Product Organizational and Safety skills
- Customer Service
- Time Management
- Problem-solving skills
- Social Interaction skills
Timeline
Customer Service
Retail
11.2020 - Current
Manicurist/Nail Technician -
Vogue College of Cosmetology