Ivy Le
Winter Haven,FL
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.In addition, a proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Extremely motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
5
5
years of professional experience
Work History
Server
Aramark
Winter Haven, FL
01.2024 - 04.2025
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Shift Floor Lead
Aramark
Winter Haven, Florida
05.2022 - 01.2025
- Coordinated and directed production activities to ensure maximum efficiency and quality standards were met.
- Monitored employees' performance and provided guidance when necessary.
- Ensured compliance with safety regulations and company policies.
- Trained new staff members on job duties and responsibilities.
- Maintained inventory levels for materials needed for production operations.
- Provided support to the management team in order to maintain a safe working environment.
- Resolved conflicts between workers as well as employee-management issues.
- Communicated daily goals to shift personnel and monitored progress towards those goals.
- Evaluated employee performance on a regular basis and provided feedback accordingly.
- Investigated potential problems or incidents that occurred during the shift.
- Participated in meetings with other department leads to discuss production progress and issues.
- Assigned tasks according to skill level of each employee on the shift.
- Provided coaching advice for employees who were struggling with certain aspects of their work duties.
- Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.
Head Hostess
Merlin Entertainments Group Ltd.
Winter Haven, FL
05.2022 - 01.2024
- Greeted guests upon arrival and escorted them to their tables.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Assisted with seating arrangements for large groups and special occasions.
- Collaborated with other departments to coordinate events or services as needed.
- Trained new staff on proper hosting procedures and policies.
- Created daily reports summarizing customer trends and recommendations for management review.
- Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Answered customers' questions about hours, seating, current wait time and other information.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Monitored dining area to assess server capacity and estimate wait times.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Accepted payments from guests for dine-in and take-out foods.
Drive-Thru Cashier
Arby’s
Winter Haven, FL
09.2020 - 03.2022
- Greeted customers, took orders, and provided product information.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Maintained knowledge of current menu items, prices, and promotions.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Received payment from customers and made change as needed.
- Verified that orders were accurate and complete before delivering them to customers.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Ensured compliance with all health regulations related to food handling practices.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
- Assisted in training new employees on restaurant procedures and policies.
- Took orders, prepared foods and processed payments in full-service establishment.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
- Completed opening, closing and shift change tasks by following company guidelines.
- Backed up front counter employees to maximize guest satisfaction with speedy service.
Backline Cook
Arby’s
Winter Haven, FL
09.2020 - 03.2022
- Prepared food items according to company recipes and specifications.
- Monitored temperatures of ovens, grills, and fryers throughout shift.
- Stocked inventory and restocked kitchen line with supplies such as condiments, sauces, and vegetables.
- Sliced, diced, chopped, prepared dressings and marinades for meats and vegetables.
- Developed creative strategies to reduce prep time without sacrificing quality or flavor.
- Communicated effectively with front-of-house staff regarding order status updates.
- Operated commercial kitchen equipment such as mixers, slicers, blenders, choppers.
- Assisted other staff members with tasks when needed during high volume periods.
- Kept stations stocked and ready for use to maximize productivity.
- Set up and performed initial prep work for soups, sauces and salads.
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Grilled and deep fried various foods from meats to potatoes.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Education
High School Diploma -
Lake Region High School
Eagle Lake, FL05-2022
Associate of Arts -
Polk State College
Winter Haven, FL12-2024
Associate Degree in Nursing - Nursing
Polk State College
Winter Haven, FL12-2026
Skills
- Food Running
- Table Setting
- Guest Engagement
- Table Bussing
- Safe Food Handling
- Beverage Preparation
- Dining customer service
- Cash Handling
- Relationship Management
- Strong Work Ethic
- Positive and professional
- POS operation
- High-volume dining
- multitasking
- typing skills
- high volume guest service
Timeline
Server
Aramark
01.2024 - 04.2025
Shift Floor Lead
Aramark
05.2022 - 01.2025
Head Hostess
Merlin Entertainments Group Ltd.
05.2022 - 01.2024
Drive-Thru Cashier
Arby’s
09.2020 - 03.2022
Backline Cook
Arby’s
09.2020 - 03.2022
High School Diploma -
Lake Region High School
Associate of Arts -
Polk State College
Associate Degree in Nursing - Nursing
Polk State College
Similar Profiles
Jakovian AndersJakovian Anders
Cook and Stocker at AramarkCook and Stocker at Aramark
Rico SterlingRico Sterling
Stockroom Clerk at AramarkStockroom Clerk at Aramark
Joseph ChapaJoseph Chapa
Prep Cook at ARAMARKPrep Cook at ARAMARK
Steven UlrickSteven Ulrick
Food Service Assistant at AramarkFood Service Assistant at Aramark
Malik CraneyMalik Craney
Weather Forecaster at U.S. AirforceWeather Forecaster at U.S. Airforce