Ivy Lee
Martin,TN
Summary
To obtain a career position that will present new challenges and learning opportunities.
Professional with proven track record in fostering strong client relationships and delivering exceptional service. Known for ability to drive client satisfaction and loyalty through attentive communication and customized solutions. Highly collaborative and results-focused, with reputation for adaptability and reliability. Skilled in conflict resolution and strategic planning to meet evolving client needs.
Overview
12
12
years of professional experience
Work History
Staffing Specialist
Manpower of the Midsouth
11.2020 - Current
- Performed urinalysis testing to discourage illegal drugs use in company.
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Hired employees and initiated new hire paperwork process.
- Developed and facilitated new-hire orientations.
- Enhanced candidate placement rates by implementing efficient recruitment strategies and thorough candidate screening processes.
- Collaborated with hiring managers to develop detailed job descriptions that accurately reflected the requirements and expectations of each role.
- Developed strong relationships with clients and hiring managers, leading to a higher volume of job orders and successful placements.
- Provided comprehensive support for temporary employees, including benefits administration, payroll processing, and conflict resolution.
- Conducted regular follow-up with placed candidates to ensure satisfaction and retention, addressing any concerns or potential issues proactively.
Clerk
Bunzl
05.2013 - 06.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Utilized office management software to record and track customer information.
- Input data into spreadsheets and databases.
Education
GED -
Adult Education Center
Trenton TN 06-2013
Skills
- Quality control
- Data entry
- Billing
- Emailing
- Inventory management
- Order management
- Microsoft Word
- Microsoft Excel
- Cold calling
- Interviewing
- Drug screening
- Orientation
- Job fairs
- Hiring events
- Hiring needs assessment
- Database scanning
- Candidate shortlisting
- Interview arrangement
- Background checks
- Feedback provision
- Hiring report preparation
- Candidate information management
- Liaising with colleges
- Onboarding processes
- Conflict management
- Talent acquisition
- Recruitment expertise
- Workforce management
- Performance assessment
- Conflict mediation
- Employee training and orientation
- Pre-screening and qualifying
- Resume screening
- Relationship building
Timeline
Staffing Specialist
Manpower of the Midsouth
11.2020 - Current
Clerk
Bunzl
05.2013 - 06.2020
GED -
Adult Education Center
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