Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ivy Lor

Salisbury,NC

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Service Specialist

Atrium Health
03.2021 - Current
  • Deliver caring and compassionate customer service, enhancing patient experience
  • Utilize exemplary interpersonal skills to interact with patients and families sensitively
  • Apply critical thinking and decisive judgment in fast-paced environments, working effectively both independently and as part of a team
  • Manage patient registration, insurance verification, scheduling, and financial transactions, ensuring accuracy and compliance with standards and guidelines
  • Promote patient utilization of technology for registration processes, maintaining confidentiality and accuracy in patient information
  • Demonstrate knowledge of emergency protocols and adherence to federal and state healthcare regulations

Front Desk Receptionist

Tommy L. Kim DDS Dentistry
01.2021 - 11.2021
  • Welcomed patients and facilitated a positive first impression of the practice
  • Managed scheduling and rescheduling of appointments, ensuring optimal office flow
  • Handled insurance verifications and benefit breakdowns, verified payment methods, and collected copayments
  • Performed general office duties, including answering phones, scanning, faxing, and filing

Personal Care Assistant

Carolina Assisted Living of Huntersville
10.2016 - 01.2017
  • Provided companionship and engaged in meaningful conversations with patients
  • Assisted with personal hygiene and daily activities, ensuring comfort and care
  • Reminded patients to take medications, maintaining accurate logs of medication administration

Education

Associate of Applied Science - Medical Assisting

Gaston College
Dallas, NC
12-2024

ASSOICATES IN GENERAL EDUCATION -

GASTON COLLEGE
Dallas, NC
12-2024

High School Diploma -

Fitchburg High
Fitchburg, MA
06-2013

Skills

  • BLS CPR Certified
  • Responsible and reliable
  • Task prioritization
  • Good Telephone Etiquette
  • Computer skills
  • Conflict resolution

Certification

  • Health Management Billing and Coding
  • Biotechnology Function Of Healthcare

Timeline

Patient Service Specialist

Atrium Health
03.2021 - Current

Front Desk Receptionist

Tommy L. Kim DDS Dentistry
01.2021 - 11.2021

Personal Care Assistant

Carolina Assisted Living of Huntersville
10.2016 - 01.2017

Associate of Applied Science - Medical Assisting

Gaston College

ASSOICATES IN GENERAL EDUCATION -

GASTON COLLEGE

High School Diploma -

Fitchburg High

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Ivy Lor