Ivy Macias
Whittier,CA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Peer Support Counselor
Stars Behavioral Health Group
Downey
01.2024 - 08.2024
- Provided crisis intervention services to individuals in need of emotional support.
- Coached clients on communication skills, problem solving strategies, and stress management techniques.
- Created comprehensive and compliant documentation of all client interactions by effectively utilizing EMR system.
- Collaborated with other professionals, including doctors, psychiatrists, social workers, and psychologists to coordinate care for clients.
- Transported individuals safely to support meetings and medical appointments.
Mortuary Office Specialist
Rose Hills Memorial Park & Mortuary
Whittier
04.2023 - 01.2024
- Operated office equipment such as printers, copiers, fax machines, and scanners, ensuring smooth operation of office operations.
- Created reports for management review on a weekly basis.
- Answered and directed incoming calls to appropriate personnel.
- Assisted in daily operations of the mortuary office, including filing and maintaining decedent and office records.
- Collected and documented all call information and dispatched drivers to the location of the decedents.
- Processed 60+ death certificates per shift ensuring all information was accurate and up to date.
Crew Member
Trader Joes
Santa Ana
05.2022 - 05.2023
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Received and tracked incoming inventory shipments.
- Unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Maintained cleanliness of store, including dusting shelves and stocking merchandise.
- Organized backroom area to ensure efficient stocking process.
- Organized back-stock areas to maximize efficiency of stocking duties.
Referral Specialist
Anthem Blue Cross Blue Shield
Long Beach
01.2021 - 05.2022
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Reviewed all documentation associated with each referral request to ensure compliance with relevant regulations.
- Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Maintained accurate records in the EMR of all referral encounters.
Front Office Supervisor
Hilton - Hampton Inn & Homewood Suites
Long Beach
01.2020 - 01.2021
- Prepared reports on occupancy rates, revenue targets, and other performance metrics.
- Managed inventory levels of supplies, equipment, and services used by the front office team.
- Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved .
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Education
Associates Degree - Psychology
Long Beach City College
Long Beach06.2024
High School Diploma -
Pacific Coast High School
06.2016
Skills
- Resource Navigation
- Effective collaboration and interaction
- Project Management
- Office Administration
- Guest Services
- Cash Handling
- Positive and professional
- Electronic Medical Record (EMR) software
Certification
- CPR/AED/First Aid for Infants, Children, and Adults – American Red Cross
- Food Handlers Certification – ServSafe
- WRAP Group Therapy Leader Cerification
Affiliations
- Musician
- Crafter
- Animal Lover
- Human Rights Advocate
References
References available upon request.
Timeline
Peer Support Counselor
Stars Behavioral Health Group
01.2024 - 08.2024
Mortuary Office Specialist
Rose Hills Memorial Park & Mortuary
04.2023 - 01.2024
Crew Member
Trader Joes
05.2022 - 05.2023
Referral Specialist
Anthem Blue Cross Blue Shield
01.2021 - 05.2022
Front Office Supervisor
Hilton - Hampton Inn & Homewood Suites
01.2020 - 01.2021
- CPR/AED/First Aid for Infants, Children, and Adults – American Red Cross
- Food Handlers Certification – ServSafe
- WRAP Group Therapy Leader Cerification
Associates Degree - Psychology
Long Beach City College
High School Diploma -
Pacific Coast High School
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