Ivy Maconocido

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
• Implemented cost-saving measures, significantly reducing operational expenses.
• Maintained high safety standards to ensure secure workplace for all employees and visitors.
• Streamlined inventory management processes, leading to more organized and efficient stock handling system.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
• Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
• Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
• Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
• Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
• Boosted team morale and performance, organizing regular training sessions and motivational meetings.
• Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
• Increased customer retention rates by implementing customer feedback into actionable improvements.
• Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Collected, arranged, and input information into database system.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Conducted regular reviews of operations and identified areas for improvement.
• Generated reports detailing findings and recommendations.
• Evaluated customer needs and feedback to drive product and service improvements.
• Maintained database systems to track and analyze operational data.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Created and managed project plans, timelines and budgets.
• Devised and implemented processes and procedures to streamline operations.
• Observed packing operations to verify conformance to specifications.
• Supported creation of detailed, technical financial models to value potential acquisition targets.

• Followed safety protocols while handling hazardous materials.
• Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
• Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
• Developed strong relationships with internal departments, facilitating smooth communication channels for expedited issue resolution regarding specimens or testing requirements.
• Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.
• Streamlined specimen processing workflows to improve turnaround times and ensure timely delivery of results to clients.
• Enhanced laboratory efficiency by accurately processing and labeling specimen samples.
• Contributed to the accuracy of test results by promptly addressing any discrepancies or issues with specimen quality, identification, or documentation.
• Reduced errors in specimen data entry through meticulous attention to detail and thorough review processes.
• Efficiently prepared specimens for shipment to external testing facilities, ensuring adherence to packaging guidelines and regulatory requirements.
• Upheld rigorous standards of confidentiality when managing sensitive patient information and test data during daily tasks.
• Played an integral role in maintaining inventory levels by regularly monitoring supplies and proactively ordering additional stock as needed.

Manages the front desk. Greets vistor, Answer phone calls and provides administrative support, Scheduling,Maintain a clean and organized Reception area.

• Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
• Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
• Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
• Promoted a positive company image through courteous interactions with clients both over the phone or face-to-face encounters at the reception desk.
• Streamlined office processes for increased efficiency by organizing and maintaining schedules, appointments, and meetings.
• Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
• Improved client relations with exceptional communication skills, providing information on products and services as needed.
• Reduced wait times for clients by effectively directing calls to appropriate departments and personnel.
• Achieved strong relationships with vendors by coordinating deliveries, payments, and order tracking details accurately and professionally.
• Enhanced office efficiency by proactively identifying opportunities for improvement in processes or procedures and recommending solutions to management.
• Monitored front areas so that questions could be promptly addressed.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Kept high average of performance evaluations.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Improved office operations by automating client correspondence, record tracking and data communications.