Vickie Wiley
Kannapolis,NC
Summary
Possesses versatile skills in problem-solving and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Proficient in Epic and Cerner systems, I excel in documentation and team collaboration, ensuring optimal patient experiences while maintaining strict confidentiality.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Advocate Health/Atrium Cabarrus
03.2022 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
Observational Sitter (Behavior Health)
Atrium Health Cabarrus
10.2020 - 03.2022
- Collaborated with clinical team members to ensure appropriate care plans were followed, contributing to better patient outcomes.
- Participated in ongoing training sessions to enhance knowledge of best practices related to observational sitting duties.
- Enhanced communication with nursing staff by providing timely updates on patient status.
- Maintained patient privacy and dignity by adhering to hospital policies and procedures regarding confidentiality and the handling of sensitive information.
- Prevented potentially harmful situations by quickly identifying signs of distress or discomfort in monitored patients.
- Improved patient safety by attentively monitoring their behavior and activities.
Patient Care Coordinator (EKG Tech )
Atrium Health Cabarrus
08.2011 - 10.2020
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Placed Preventice Heart Monitors prior to discharge.
- Completed 12 Lead EKG's on infants to geriatric patients.
Certified Nursing Aide
Carolinas Medical Center Northeast
04.2003 - 08.2011
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained complete confidentiality with patient information to provide professional, secure medical services.
- Assisted patients in maintaining their independence by encouraging self-care activities appropriate for their abilities.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in the prevention of falls by implementing safety measures such as bed alarms, non-slip footwear, and close supervision during transfers.
- Promoted patient safety by closely monitoring vitals and reporting any changes or concerns to supervising nurses.
- Enhanced patient dignity by providing privacy during personal care tasks and treating each individual with respect and understanding.
- Contributed to a positive work environment within the facility by displaying professionalism, teamwork, and a strong work ethic at all times.
Education
Certified Nursing Aide I - Nursing Aide
Rowan Cabarrus Community College
Concord, NC05-1994
High School Diploma -
Concord High School
Concord, NC06-1980
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Mental health support
- Client transportation
- Crisis handling
- Patient observation
- Patient assessment
- Safety management
- Time management
- Team collaboration
- Positive reinforcement
- Epic Knowledge
- Cerner Knowledge
- Outlook
- Ekg (Mac 5000, Motara)
Certification
- Licensed CNAI - expires 2026
- CPR- expires 2026
- CPI- expires 2026
Timeline
Behavioral Health Technician
Advocate Health/Atrium Cabarrus
03.2022 - Current
Observational Sitter (Behavior Health)
Atrium Health Cabarrus
10.2020 - 03.2022
Patient Care Coordinator (EKG Tech )
Atrium Health Cabarrus
08.2011 - 10.2020
Certified Nursing Aide
Carolinas Medical Center Northeast
04.2003 - 08.2011
Certified Nursing Aide I - Nursing Aide
Rowan Cabarrus Community College
High School Diploma -
Concord High School
Similar Profiles
Lauren Acklam Meadows, RNLauren Acklam Meadows, RN
Registered Nurse, Post-Surgical Orthopedic Trauma at Atrium Health CabarrusRegistered Nurse, Post-Surgical Orthopedic Trauma at Atrium Health Cabarrus
Martine AlexanderMartine Alexander
Registered Nurse at Atrium Health CabarrusRegistered Nurse at Atrium Health Cabarrus
Crystal EllerCrystal Eller
Processing Coordinator at Atrium Health CabarrusProcessing Coordinator at Atrium Health Cabarrus
Cirilo m BarriosCirilo m Barrios
Electrician at Eiu ElectricalElectrician at Eiu Electrical
TYALEKA JOHNSONTYALEKA JOHNSON
DSP Worker at What Matters MostDSP Worker at What Matters Most